Amazon Connect Decisions

What it does

Amazon Connect Decisions takes in demand signals, inventory positions, supplier performance, and your operating rules and existing system data. It produces harmonized item-level forecasts, constraint-aware supply plans, prioritized exception alerts with root cause analysis, and recommended or approved actions carried out on your behalf. Its AI teammates are described as learning from planner decisions over time, so recommendations are meant to adapt to how your team operates.

Planning teams use it to combine system forecasts with customer commitments and cross-functional inputs through a natural language interface, and to have agents triage large volumes of exceptions, grouping them by common action so that only the most important issues reach a person. Onboarding agents guide data ingestion, validation, and rule configuration in conversation, with previews before changes are committed. The vendor describes this as the next generation of AWS Supply Chain.

This suits supply chain planners and operations leaders at larger manufacturers and distributors who want forecasting and exception handling built around their own workflows. Access is through a contact-sales route, pricing is quoted per AI teammate type rather than per user, and the vendor's own claims about deployment speed and results have not been independently verified here.

What it can do

• Item-level demand forecasting that harmonizes system forecasts with cross-functional inputs
• Constraint-aware supply planning that adapts to inventory, supplier, and demand signals
• 24/7 variance and pattern detection with automated root cause analysis
• Exception triage that groups issues by common action and executes approved decisions
• Natural language onboarding for data ingestion, validation, and business rule configuration
• Learning from planner decisions to refine future recommendations

Example workflows

Demand forecast harmonization

Inputs: system-generated item forecasts, customer commitments, and planner adjustments. Steps: the AI teammate orchestrates forecasting models, incorporates public external signals such as weather or holidays, and the planner reconciles inputs through the natural language interface. Output: a single aligned item-level forecast with accuracy monitoring and root cause notes.

Supply exception triage

Inputs: inventory positions, supplier performance data, and demand signals. Steps: agents monitor continuously, detect variances, run root cause analysis, and group exceptions by common action. Output: a short list of prioritized recommendations, with approved decisions executed on the planner's behalf.

Before you choose

• Pricing is based on the AI teammate types needed rather than the number of users; a quote requires contacting the vendor.
• Vendor claims about inventory reduction and fill rate improvements come from customer testimonials and have not been independently verified.
• Automated actions in third-party systems depend on your approvals and integration setup; review the decision scope before enabling execution.

Listed under

• Operations
• Logistics and supply chain
• Agents
• AI agents
• Demand forecasting
• Enterprise
• Inventory planning

Get started

Page directs visitors to a contact form to get started and discuss pricing.

1. Sign in or contact the vendor through the contact page to begin a scoped conversation.
2. Connect your data sources; onboarding agents guide ingestion, preparation, and validation.
3. Define business rules, policies, and priorities in plain language and review real-time previews before committing.

Pricing is by AI teammate type rather than per user. Specific rates, tiers, and whether a trial exists were not confirmed in the reviewed information.

Amazon Connect Decisions doesn’t publish prices. You get a quote by contacting sales. See their pricing page ↗

Sources for this overview

Product pages, documentation, and pricing checked 28 Oct 2026. Each source supports part of the overview; availability and prices can change.

• Amazon Connect Decisions – AI Supply Chain Planning & Decisioning ↗aws.amazon.com
• Amazon Connect Decisions Pricing – AI Teammate-Based Supply Chain Plans ↗aws.amazon.com

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Last checked 28 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.