Amazon Connect Health

What it does

Amazon Connect Health takes in patient-clinician conversations, patient identity details checked against EHR records, scheduling requests, and clinical notes. It produces drafted clinical notes formatted into EHR templates, patient-friendly after-visit summaries for clinician review, verified patient identity during contact center calls, visit-level patient summaries, and ICD-10 and CPT code suggestions with source traceability and confidence scores.

People use it inside Amazon Connect contact centers, through a unified SDK embedded in EHRs or health applications, and within provider workflows. Its distinguishing features are real-time EHR access for verification and scheduling, and traceability that links every generated note or code back to its source for human review. Several capabilities are labeled preview or gated preview.

It suits health systems, primary care organizations, and healthcare software developers who need patient engagement or documentation support, and it requires an AWS console account to get started. Pricing mixes per-user subscriptions and per-action consumption, with free trial allowances that expire. Clinician review remains necessary, and appointment, insights, and coding features are still in preview.

What it can do

• Patient verification through conversational identity checks integrated with EHR records (generally available)
• Appointment management via natural language voice with EHR access and insurance eligibility checks (preview)
• Ambient documentation generating clinical notes from provider-patient conversations in real time (generally available), supporting 22+ specialties
• Patient insights summarizing visit-specific history and HCC recapture (preview)
• Medical coding generating ICD-10 and CPT codes with source traceability and confidence scores (gated preview)
• Unified SDK for integrating capabilities into EHRs and applications

Works with

• Native EHR integration
• Amazon Connect Customer AI integration

Example workflows

Ambient clinical note drafting

Input: a provider-patient visit conversation. Steps: the ambient documentation agent generates a clinical note in real time, formats it into the existing EHR template, and drafts a patient-friendly after-visit summary. Output: a draft note and summary for clinician review before filing.

Contact center patient verification

Input: an inbound patient call. Steps: the patient verification agent conducts a conversational identity check against EHR records using customizable verification attributes, then hands off to staff or completes the interaction. Output: a verified patient record ready for assistance, plus a completed conversation counted as one action.

Before you choose

• Clinician review remains required for generated notes and medical codes; the service keeps humans in the loop.
• Appointment management, patient insights, and medical coding are in preview or gated preview, so availability may change.
• Pricing is split between per-user subscriptions and per-action charges, and free trial allowances expire after 60 days or 30 days.

Listed under

• Healthcare
• Billing and revenue cycle
• Patient access and scheduling
• Scribes and documentation
• Ambient documentation
• Clinical documentation
• Contact center
• Ehr integration
• Medical coding

Get started

Requires an AWS account; free trial allowances apply to first-time use.

1. Create or sign in to an AWS account and open the Amazon Connect Health console.
2. Connect the service to your EHR or to an Amazon Connect instance for real-time record access.
3. Configure verification attributes and safety guardrails to match your security standards before go-live.

Billed separately per feature used. Ambient documentation: $99/user/month for up to 600 encounters per user per month, with overage at $0.036 per minute. Free trial: 60 days per user, and 30,000 actions expiring after 30 days. Pricing examples are illustrative, not general rates; consult the pricing page for the rate table.

60-day free trial.

Source: aws.amazon.com/products/connect/health/pricing, checked 28 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 28 Oct 2026. Each source supports part of the overview; availability and prices can change.

• Amazon Connect Health - AWS ↗aws.amazon.com
• Pricing - Amazon Connect Health - AWS ↗aws.amazon.com

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knowledge_base

Last checked 28 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.