AmplifAI

What it does

AmplifAI is a contact-center AI and performance-management platform for teams overseeing customer interactions, quality, coaching, and operational outcomes. It brings together structured measures such as productivity, CSAT/NPS, and quality scores with unstructured material such as calls, transcripts, chats, emails, social posts, and survey comments. The platform connects those records with customer and workforce context, then produces interaction scores, themes, predictions, and suggested next actions.

Quality teams can configure scorecards and use automated quality assurance and conversation analysis to assess interactions; CX and operations teams can inspect intent, sentiment, and possible root causes; managers can receive coaching, recognition, and follow-up actions. The product also supports role-play simulations for onboarding and upskilling, and performance measurement and governance of AI agents alongside human teams. It is presented as an enterprise contact-center offering that connects to cloud, on-premise, or homegrown data sources. Access begins by requesting a demo; the cited material does not specify public pricing or supported end-user platforms.

What it can do

• Unifies structured performance measures and unstructured interaction and survey data
• Automates interaction quality scoring and supports scorecard design and validation
• Analyzes customer intent, sentiment, satisfaction signals, and root-cause themes
• Generates predictions and role-based next-best actions
• Supports coaching, recognition, follow-ups, and performance tracking
• Provides AI role-play simulations and AI-agent performance management

Before you choose

• The offering is positioned for enterprise contact-center operations; public sources do not state eligibility, deployment scope, or pricing.
• The site describes a large data-source catalogue but the cited evidence does not name specific supported integrations.
• Cloud deployment and data-source options are described, but supported user devices, browser requirements, and deployment prerequisites are not detailed.

Listed under

• Support
• Agent coaching
• Contact center
• Customer analytics
• Enterprise
• Performance management
• Quality assurance

Get started

1. Request a demo through AmplifAI’s sales contact.
2. Discuss which contact-center data sources and performance measures need to be brought together.
3. Review the relevant product tour for performance enablement, customer analytics, or Auto QA.

Prices, billing basis and included allowances require confirmation.

We couldn’t find published prices for AmplifAI.

Sources for this overview

Product pages, documentation, and pricing checked 2 Nov 2026. Each source supports part of the overview; availability and prices can change.

• Contact Center AI Platform | CX Management, Performance Management, QA and Coaching | AmplifAI ↗www.amplifai.com
• Contact Center AI Platform | CX Management, Performance Management, QA and Coaching | AmplifAI ↗www.amplifai.com

Company website

amplifai.com: product, pricing and policy pages

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Last checked 2 Nov 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.