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CallMiner

by CallMinerWaltham, Massachusetts, United StatesNo ratings yet

Conversation intelligence and virtual agents for customer experience teams

Visit callminer.com

Linked from callminer.com · checked 30 Oct

Tool type
Conversation intelligence and CX automation platform
Made for
CX and contact center teams in enterprises
Runs on
Web-based platform
Web-based; desktop, mobile, or on-premise surfaces are not described.
Last checked
30 Oct 2026
6 product sources

What it does

CallMiner is an AI platform for customer experience teams that captures calls, emails, texts and surveys and turns them into transcripts, scoring, AI classifiers, topic discovery and generative summaries. It adds agent augmentation, including coaching and real-time guidance, and OmniAgent, voice and chat virtual agents that automate inbound and outbound interactions.

Contact centers use the analytics side to review every interaction rather than a sample, and AI Assist and natural-language discovery to ask questions of their data. Teams that want automation design dialogue flows in a visual designer or start from templates, then connect virtual agents to CRM, databases and CCaaS systems. The platform also includes redaction of sensitive numeric data and screen recording.

The site cites use cases in banking, logistics, telco, utilities and healthcare. Access is sales-led: buyers request a demo or contact the company, and a self-serve OmniAgent demo is available. Pricing is not listed, so buyers should confirm cost, integration coverage and deployment effort with CallMiner.

What it can do

  • Captures and analyzes 100% of voice and digital customer interactions
  • Generative AI contact summarization and AI classifiers
  • Natural-language semantic search across interactions
  • Agent coaching, real-time guidance, and post-call insights
  • Visual dialogue designer for voice and chat virtual agents
  • Sensitive numeric data redaction and screen recording

Before you choose

  • Pricing is not published; cost must be obtained by contacting CallMiner.
  • Integration breadth beyond CRM, CCaaS and database connections should be confirmed with the vendor.

Listed under

Get started

Self-serve OmniAgent demo is also offered on the homepage.

  1. Request a demo through the contact page to discuss needs with a CallMiner expert.
  2. Map use cases and choose either a template or a custom flow in the OmniAgent visual designer.
  3. Connect external data sources such as CRM and CCaaS systems so virtual agents can personalize interactions.
Request a demo

Plans and prices

Pricing, trial terms and any free tier must be confirmed with CallMiner sales.

We couldn’t find published prices for CallMiner. See their pricing page ↗

Sources for this overview

Product pages, documentation, and pricing checked 30 Oct 2026. Each source supports part of the overview; availability and prices can change.

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Where this comes from

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Last checked 30 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.