ChatBot

What it does

ChatBot.com takes in your website URL, help center articles, product docs, and uploaded files, then builds a knowledge base that an AI Agent uses to answer customer questions. Conversations arrive from website chat, Messenger, WhatsApp, SMS, and other channels into one shared inbox. The AI Agent can answer questions, recommend products, add items to a cart, or hand off to a human agent with the chat history attached. Outputs include chat replies, tickets, sales attribution reports, and visitor-tracking data.

Businesses use it to automate routine support questions at any hour and to turn chats into sales, for example on Shopify stores or on a business website. Its sales features set it apart: an AI sales skill that spots buying intent, a live Shopify catalog the AI can read, cart recovery campaigns, and sales reports that link orders back to the chat that closed them.

It suits small teams that want a customer service chatbot without developer time, and larger teams that need custom AI Agents and SSO. Access requires a signup and is priced per user, with a 14-day free trial and no credit card needed. Monthly AI resolutions are capped by plan, extra resolution packs are billed separately, and some features such as custom SSO are marked as coming soon.

What it can do

• Trains an AI Agent on website content, help center articles, product docs, and uploaded files
• Answers customer questions across website chat, Messenger, WhatsApp, and SMS
• Recommends products and adds them to cart in the same chat, including a live Shopify catalog
• Hands off conversations to human agents with full chat history
• Runs proactive chat invitations and cart recovery campaigns
• Reports chat-attributed sales, orders, and AI resolution rates

Works with

• Shopify
• WhatsApp
• Messenger
• SMS via Twilio
• WordPress

Example workflows

Answer website visitor questions and hand off to sales

Inputs: website URL and product docs. Steps: connect the content, add the chat widget snippet to the site, enable the sales skill, and set a routing rule for sales-qualified chats. Outputs: AI replies to visitor questions, qualified-lead chats routed to the sales team, and a chat-attributed sales report.

Recover abandoned carts on a Shopify store

Inputs: a connected Shopify catalog and cart data. Steps: enable live cart preview, turn on cart recovery campaigns, and add the checkout chat widget. Outputs: chat invitations to returning shoppers with items left in their carts, and orders linked back to the chat that closed them.

Before you choose

• AI resolutions are capped per month by plan; extra packs of 50 are billed separately, and a resolution counts only when the AI directly solves a question.
• The Essential plan limits the number of AI Agents and proactive campaigns, and the Growth plan raises those limits; check plan limits before relying on higher-volume campaigns.
• Some features, such as custom SSO, are listed as coming soon, so confirm availability before depending on them.

Listed under

• Support
• Chat and email agents
• AI chatbot
• Chatbot
• Customer support
• Ecommerce
• Ecommerce sales
• Enterprise

Get started

Sign up through the Text account flow, then connect a website or channel.

1. Create a Text account with the free trial and enter your website URL so the knowledge base is built automatically.
2. Copy the website chat widget snippet and paste it into your site; Shopify and WordPress have direct integrations.
3. Connect messaging channels such as Messenger, WhatsApp, or SMS through Twilio, then set chat routing rules to decide where conversations go.

Prices are per user per month. Essential is $19 billed yearly ($25 billed monthly); Growth is $79 billed yearly ($99 billed monthly). The 14-day free trial is time-limited and is not a permanent free tier. Extra AI resolution packs of 50 cost $49.50. Enterprise is custom and quoted through sales. Check the pricing page for current limits.

14-day free trial.

Source: chatbot.com/pricing, checked 29 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• ChatBot: The Best AI Chatbot Software for Your Website ↗www.chatbot.com
• AI Chatbot Pricing: Plans from $19/mo | ChatBot.com ↗www.chatbot.com

Company website

chatbot.com: product, pricing and policy pages

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knowledge_base

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.