Chorus

What it does

Chorus is ZoomInfo's conversation intelligence software for sales teams. It records and analyzes customer calls, meetings, and emails, producing transcriptions, insights, and shareable call snippets that teams can review and tag. Calls can be connected to Zoom so they are captured automatically, and contacts and communications can be synced from the field to a CRM.

Sales teams use Chorus for call coaching, new hire onboarding, and sales enablement, such as comparing a rep's calls against top performers and tagging key moments. Snippets can also be shared with marketing, product, or engineering when customers raise competitors or product issues. Chorus connects conversation data to ZoomInfo's contact and company records, so each account's relationship history is visible alongside its calls.

Chorus suits sales leaders, revenue enablement and training managers, and account executives who want call review and coaching. Access starts with a demo request, and existing customers sign in. Pricing is custom and based on use case and needs, so buyers should confirm the Chorus-specific package directly with sales. Recording customer calls and emails should follow your consent and data governance policies.

What it can do

• Capture and analyze customer calls, meetings, and emails
• Access transcriptions and insights
• Call coaching and scorecarding for sales teams
• Sync contacts and communications from the field to CRM
• Share call snippets across teams
• Connected intelligence showing contact and company relationship history

Works with

• Zoom
• ZoomInfo connected intelligence

Example workflows

Coaching a new sales hire

Input: recorded sales calls and the team's call library. Steps: review the rep's calls, compare talk time and filler words against top performers, tag key moments, and share snippets for feedback. Output: a coaching review with tagged examples and a scorecard view.

Routing customer feedback to other teams

Input: a recorded customer call that mentions a competitor or product issue. Steps: identify the relevant segment, create a snippet, and send it to marketing, product, or engineering. Output: shared call snippets that give each team the customer's own words.

Before you choose

• Pricing is custom and tied to use case and needs; confirm the Chorus-specific package with sales
• Chorus is part of ZoomInfo's broader GTM platform; confirm whether it is licensed standalone or bundled
• Recording and analyzing customer calls and emails requires attention to consent and data governance under your own policies

Listed under

• Sales
• Calls and coaching
• CRM and pipeline
• Call recording
• Conversation intelligence
• Deal intelligence
• Forecasting
• Revenue teams

Get started

New buyers request a demo; existing customers sign in.

1. Request a demo through the Chorus product page or sign in if already a customer
2. Connect Chorus to Zoom so calls are captured automatically
3. Create teams in a hierarchical structure and set permissions for what each team can view

Custom packages based on use case and needs; confirm Chorus-specific terms with sales.

Chorus doesn’t publish prices. You get a quote by contacting sales. See their pricing page ↗

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• ZoomInfo Chorus AI: Conversation Intelligence for Sales ↗www.zoominfo.com
• Pricing | ZoomInfo ↗www.zoominfo.com

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knowledge_base

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.