Coveo

What it does

Coveo is an enterprise AI search platform that indexes content from across business systems into a unified index and uses it to deliver search results, product recommendations, and generative answers. The homepage groups its offering into four areas: AI Commerce, AI Service, AI Website, and AI Workplace, and it describes hybrid search, conversational discovery, and relevance tuning as core capabilities.

Teams use it to power product discovery on ecommerce sites, to support self-service and case deflection for customer support, to personalize website search, and to give employees one place to find answers across internal systems. The platform offers document-level security and permissions, native and universal connectors, and an Answer API and Passage Retrieval API for building custom generative or agentic applications. An MCP server connects AI agents to enterprise data.

It is aimed at large enterprises with complex, multi-system content or commerce catalogs. Pricing is quoted through sales, scaled by queries and indexed items on annual or three-year terms, and generative AI features are sold as add-ons.

What it can do

• Hybrid AI search across enterprise content
• Unified search index with document-level security and permissions
• Query suggestions, automatic relevance tuning, and product recommendations
• Generative Answering and Conversational Search (add-on)
• Analytics on behavior, search, and conversion insights
• Headless and pre-built UI options for websites and apps

Works with

• Salesforce
• SAP
• Shopify
• ServiceNow

Before you choose

• Generative AI features such as Generative Answering are add-ons, not included in standard pricing.
• Pricing units include 100k queries per month; additional volume and index items cost extra.
• Enterprise deployment typically involves implementation planning; Coveo Care offers support and success plans.

Listed under

• Productivity
• Knowledge and search
• Customer self-service
• Developers
• Ecommerce
• Enterprise
• Enterprise search
• Generative answers

Get started

Request pricing or talk to sales; a free trial link is also listed on the site.

1. Choose the use case (Commerce, Service, Website, or Workplace) and the matching base plan.
2. Connect your content sources using native or universal connectors into the unified index.
3. Configure relevance rules, permissions, and analytics, then add generative or agent add-ons as needed.

Pricing is quoted through sales and scales primarily with queries and indexed items on annual or three-year subscriptions. Each pricing unit includes 100k queries per month. Generative AI features are add-ons. A free trial link is listed; verify its terms with Coveo.

Coveo doesn’t publish prices. You get a quote by contacting sales. See their pricing page ↗

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• Coveo: AI-Search for Enterprises: The AI Relevance™ Platform ↗www.coveo.com
• Pricing plans to tailor Coveo to your budget | Coveo ↗www.coveo.com
• About Us | Coveo Composable AI Search & Generative Experiences ↗www.coveo.com
• Get in touch to start AI-powering your business | Coveo ↗www.coveo.com

Company website

coveo.com: product, pricing and policy pages

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Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.