Customer Experience Agent Studio

What it does

CX Agent Studio takes in conversation design work from a visual, low-code interface and produces deployable conversational agents that handle customer sessions over chat, voice, images and text. Builders can start from prebuilt agent templates, use AI assistance during development, and then run multimodal conversation simulations, evaluations and tracing in the same interface before deploying agent application versions.

Teams typically use it to create self-service agents for customer support across web, mobile, voice, email, social channels and apps. Distinctive points in the product material are human-like voices in over 40 languages, direct audio-to-audio translation in 10 core languages, native business messaging widgets for product discovery and transactions, and connectors plus MCP support for reaching backend systems and proprietary data.

It suits customer experience and contact center teams working inside Google Cloud, and it is offered as part of Gemini Enterprise for Customer Experience. Access is through the Google Cloud console, and billing is per session, so chat and voice sessions are priced differently. Chat sessions bill again after 50 turns or 30 minutes of inactivity, and voice sessions move to a per-second overage rate after five minutes. Legacy Dialogflow CX flow migrations require contacting sales.

What it can do

• Visual low-code conversational agent builder with AI assistance and 35 prebuilt agent templates.
• Multimodal agents supporting chat, voice, images and text in over 40 languages.
• Built-in multimodal conversation simulator, automated evaluations and tracing in one interface.
• Omnichannel gateway across web, mobile, voice, email, social channels and apps.
• Direct audio-to-audio translation in 10 core languages.
• Native widgets for product discovery and instant transactions in business messaging.

Works with

• MCP support for connecting backend systems and proprietary data sources.
• Out-of-the-box connectors for backend systems and applications.
• Partnerships with CCaaS vendors to use Google AI capabilities in existing deployments.

Example workflows

Build and test a support agent

Input: a customer support scenario and a chosen prebuilt template. Steps: adapt the template in the visual builder, run multimodal simulations, then run evaluations and review traces. Output: an agent application version ready for deployment.

Deploy a multilingual voice agent

Input: a tested agent application and target languages. Steps: deploy the agent version to a voice channel and monitor sessions. Output: a voice agent answering customers in the configured languages, billed per session with overage after five minutes.

Before you choose

• Billing is per session: a chat session that switches to voice bills the whole duration as one voice session.
• Voice sessions switch to an overage rate of $0.0025 per second after 5 minutes; chat sessions bill again after 50 turns or 30 minutes of inactivity.
• Flow-based Dialogflow CX agents require contacting sales for migration pricing.

Listed under

• Support
• Chat and email agents
• Voice and phone agents
• AI agents
• Chatbot
• Chatbot builder
• Contact center
• Conversational AI
• Customer experience

Get started

The page offers a console entry point and a quickstart for creating an agent application.

1. Sign in to the Google Cloud console and open CX Agent Studio.
2. Create an agent application using a prebuilt template or a blank agent, following the quickstart.
3. Run evaluations and simulations, then deploy an agent application version to the desired channels.

Pricing is usage-based per session. Discounted rates of $0.45 and $0.40 apply under Gemini Enterprise Flexible Savings Plans (1-year and 3-year) when eligible. Automated evaluations, AI augmentation and monitoring are included at no extra charge. Check the pricing page for limits and eligibility.

Source: cloud.google.com/products/gemini-enterprise-for-customer-experience/cx-agent-studio/pricing, checked 28 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 28 Oct 2026. Each source supports part of the overview; availability and prices can change.

• Customer Experience Agent Studio | Google Cloud ↗cloud.google.com
• CX Agent Studio Pricing | Google Cloud ↗cloud.google.com

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cloud.google.com: product, pricing and policy pages

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Last checked 28 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.