Delight

What it does

Delight is a customer-facing AI agent for enterprises. It handles customer conversations intended to qualify prospects, support purchases and bookings, resolve service requests, and support retention or expansion. Customers can interact through chat, SMS, WhatsApp, email, and voice; the company describes conversations as continuing across channels with shared context. The agent can answer questions, use customer history and business priorities to select actions, and coordinate actions such as order changes, refunds, bookings, or follow-ups.

The product is aimed at businesses in retail, travel and hospitality, software, healthcare, and home or field services. It is presented as a managed enterprise offering: the site invites prospective customers to request a demo or talk to an expert, and describes connections to existing customer records and business systems. Listed integrations include Salesforce, Zendesk, ServiceNow, Intercom, Freshworks, Sprinklr, NICE CXone, Confluence, Notion, and Google Drive; commerce, booking, and payment systems connect through their APIs. Public materials do not specify pricing or technical deployment requirements. The agent may bring a person into a conversation when needed; buyers should confirm integration coverage, governance controls, and the scope of supported actions with the vendor.

What it can do

• Handle customer conversations for qualification, purchase, support, retention, and expansion
• Use customer profiles, purchase history, preferences, and interaction context
• Carry conversation context across chat, SMS, WhatsApp, email, and voice
• Coordinate customer-service resolutions spanning systems, teams, and outside partners
• Take or coordinate actions including bookings, upgrades, renewals, order replacements, and refunds
• Apply business rules, approvals, and oversight to agent behavior

Works with

• Salesforce
• Zendesk
• ServiceNow
• Intercom
• Freshworks
• Sprinklr
• NICE CXone
• Confluence
• Notion
• Google Drive

Before you choose

• Confirm rates, contract scope and implementation requirements.
• Customer channels include chat, SMS, WhatsApp, email and voice; administrative client requirements need confirmation.
• Set approval rules and human escalation for actions such as refunds, bookings and account changes.

Listed under

• Support
• Customer engagement
• Customer service
• Retail
• Revenue growth
• Sales
• Travel

Get started

1. Request a demo through the product website.
2. Discuss the business use case, channels, and required integrations with the vendor.
3. Confirm access, implementation steps, governance controls, and commercial terms with the vendor before deployment.

Rates, billing basis and included channels require a quote.

Delight doesn’t publish prices. You get a quote by contacting sales. See their pricing page ↗

Sources for this overview

Product pages, documentation, and pricing checked 2 Nov 2026. Each source supports part of the overview; availability and prices can change.

• The AI customer engagement platform for revenue ↗delight.ai
• About Sendbird | Sendbird ↗sendbird.com
• Delight.ai — The Next Chapter of Sendbird ↗delight.ai
• Delight.ai Appoints Nick Singh as Vice President of Product to Accelerate AI-Powered Revenue Growth ↗www.prnewswire.com
• The AI customer engagement platform for revenue ↗delight.ai
• Overview | AI Agent | Sendbird Docs ↗sendbird.com

Company website

delight.ai: product, pricing and policy pages

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Last checked 2 Nov 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.