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ElevenAgents

by ElevenLabs@elevenlabsLondon, United KingdomNo ratings yet

Build, deploy and monitor voice and chat agents for support, sales and operations.

Visit elevenlabs.io
Tool type
AI agent platform
Made for
Support, sales, ops teams and developers
Runs on
Web dashboard, APIs and SDKs
Native SDKs for web, iOS, Android, React Native and Unity; CLI available
Last checked
28 Oct 2026
3 product sources

What it does

ElevenAgents is ElevenLabs' platform for building conversational agents that talk or type with customers. You configure an agent with a system prompt, voice, language, knowledge base documents, tools and multi-step workflows. It handles live conversations over voice, chat, and email and returns transcripts, call analytics and conversation analysis. Under the hood it combines speech recognition, a language model of your choice and ElevenLabs text-to-speech, plus a turn-taking model.

Teams use it to handle inbound support, qualify leads, schedule appointments, send reminders or run batch outbound calls. Agents can be built in a dashboard, a visual workflow builder, a CLI, or through APIs and SDKs for web and mobile. Distinct points are the in-house voice models, the option to bring your own LLM, automated tests, guardrails and A/B experiments on live traffic.

It suits support, sales and operations teams, and developers embedding voice agents in products. A free plan includes 15 call minutes; paid plans add minutes and concurrent calls. LLM usage and any external telephony provider such as Twilio are billed separately. Complex enterprise rollouts are described as taking 2-3 months, and exceeding concurrency triggers burst pricing.

What it can do

  • Configure agents with system prompt, voice, language, knowledge base (RAG) and visual workflows
  • Deploy across telephony, web widget, mobile, WhatsApp, SMS and email
  • Define guardrails and run automated tests and simulations before launch
  • Track resolution rate, CSAT, languages and review transcripts and debug logs
  • Run batch outbound calls and A/B experiments on live traffic
  • Bring your own LLM or connect tools via APIs, webhooks and MCP

Works with

  • Twilio
  • Salesforce
  • Zendesk
  • Genesys
  • Zapier
  • HubSpot
  • Shopify
  • Stripe
  • Amazon Connect

Example workflows

Inbound support triage
Input: help-center documents and a refund policy. Steps: upload them to the knowledge base, build a workflow that identifies the issue and routes iOS, Android or web refunds, add guardrails, then run automated tests. Output: a deployed agent answering calls or chat, with transcripts and resolution analytics.
Outbound appointment reminders
Input: a contact list and calendar tool connection. Steps: configure an agent with dynamic variables per contact, connect a Twilio or SIP number, then trigger a batch call. Output: completed calls, conversation transcripts and success-rate metrics.

Before you choose

  • LLM usage is billed on top of call minutes, and external telephony providers bill separately
  • Exceeding concurrency limits triggers burst pricing at double the standard per-minute rate
  • Enterprise needs such as data residency, SSO, SLAs and HIPAA BAAs require the custom Enterprise plan

Listed under

Get started

Free plan includes 15 minutes of calls

  1. Sign up and create an agent from the dashboard or quickstart
  2. Add a system prompt, voice, language and knowledge base documents
  3. Connect tools and a channel such as a web widget, Twilio or SIP trunk, then test before launch
Sign up free

Plans and prices

Prices in USD

Monthly billing shown; yearly prices not confirmed. Starter $6/month (first month $1) and Creator $22/month (first month $11) are promotional. Additional minutes $0.08 each; burst $0.16/min; text messages $0.003 each. LLM billed separately; external telephony billed by the provider.

FreeFreeFree plan
  • 15 minutes of calls included
  • 4 concurrent calls
Pro$99/moThen $0.08 per additional call minuteMonthly billingBeyond included minutes
  • 1,238 minutes of calls included
  • 20 concurrent calls
EnterpriseCustomCustom pricing via contact
  • Elevated concurrency limits
  • Custom SSO and DPA/SLA terms

Source: elevenlabs.io/pricing/agents, checked 28 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 28 Oct 2026. Each source supports part of the overview; availability and prices can change.

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Last checked 28 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.