Fini

What it does

Fini is an AI customer support agent that handles incoming customer conversations across voice, chat, and email. It connects to a company's helpdesk and backend tools such as Stripe and aims to resolve tickets end to end, including actions like refunds, booking changes, and account updates. Escalations to a human team are routed with full context attached.

Teams use Fini to cover high volumes of routine support requests. It ingests a knowledge base from existing docs, and its self-learning loop detects knowledge gaps and drafts articles. Other features include confidence scoring with policy checks and audit logs, conversation clustering for trends, and Scout, a Slack agent that reads past tickets and drafts fixes for a person to approve.

Fini is aimed at enterprise support teams, particularly in fintech, banking, insurance, and healthcare, and lists compliance coverage including SOC 2 Type II, ISO 27001, and HIPAA. The vendor states a go-live in about 14 days. Plans are priced per resolved ticket, with Enterprise terms and guarantee details arranged through a sales conversation.

What it can do

• Resolves customer support tickets across voice, chat, and email on one agent
• Takes agentic actions in connected systems such as refunds, booking changes, and account updates
• Ingests a helpdesk knowledge base and auto-detects knowledge gaps to draft articles
• Scores answer confidence, applies policy checks, and escalates low-confidence tickets to humans with context
• Clusters conversations to surface trends, feature requests, and CSAT shifts
• Provides a Slack agent (Scout) that reviews past tickets and drafts fixes for approval

Works with

• Zendesk
• Intercom
• Salesforce
• HubSpot
• LiveChat
• Front
• Freshdesk
• Gorgias
• Slack
• Discord

Before you choose

• Pricing is per resolution, so cost depends on tickets fully solved without human handover
• Pilots and the 90-Day Money-Back Guarantee apply to eligible new enterprise customers, with terms on a separate page
• Named compliance certifications are claimed on the site; verify them against the security portal before procurement

Listed under

• Support
• Chat and email agents
• AI agent
• Customer support
• Enterprise
• Fintech
• Helpdesk automation
• Voice AI

Get started

Enterprise onboarding is arranged through a scheduled call.

1. Connect your helpdesk via one-click OAuth with supported platforms such as Zendesk or Intercom
2. Ingest your knowledge base and train the agent, then test with AI
3. Go live, after which Fini learns from tickets and tunes itself

Growth includes up to 3,000 tickets monthly, Scale up to 10,000, Enterprise unlimited with custom pricing. Overage is billed at the tier's per-resolution rate. The 90-day Enterprise pilot is a time-limited free allowance, not a permanent free tier. Voice is priced per answered call separately; check the pricing page rate card.

90-day free trial.

Source: usefini.com/pricing, checked 29 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• Fini AI | Self-improving AI for Customer Experiences ↗www.usefini.com
• Fini AI Pricing: Plans & Costs for AI Customer Support ↗www.usefini.com
• About Us - AI Customer Support | Fini AI ↗www.usefini.com
• Contact Fini AI: Talk to Our Support Automation Team ↗www.usefini.com

Company website

usefini.com: product, pricing and policy pages

Hacker News

Launch posts and discussion

YC directory mirror

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Social accounts

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Human review

Checked by a person

manual_review

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.