Front Autopilot

What it does

Autopilot is Front's AI agent for customer service work that goes beyond FAQs, such as quote requests and multi-team escalations. Teams create custom agents for each brand, team, region, or issue type by describing knowledge sources, permissions, guidelines, and tone in natural language. The agents gather context, act in connected systems, and move handoffs along inside the Front inbox.

Teams can assign or @mention agents on conversations and define reusable Playbooks that describe a process once, including what data to collect, which actions to take, and when to involve a person. Agents can be tested before going live. Compass reviews every conversation Autopilot handles for tone, clarity, and empathy and recommends what to change next.

Autopilot suits customer operations teams handling multi-step support across channels and systems. It is sold as an add-on to current Front plans, starting at $0.05 per conversation. Front states its AI providers do not retain customer data or train models on it, and that it holds SOC 2 Type 2 compliance.

What it can do

• Builds custom AI agents per brand, team, region, or issue type using natural-language instructions and knowledge sources.
• Runs Playbooks that define multi-step processes, data collection, cross-system actions, and human handoff rules.
• Assigns conversations to agents and supports @mentions with a visible record of each step taken.
• Connects external AI agents built with providers such as Claude, Codex, Sierra, and Decagon.
• Reviews agent replies for tone, clarity, and empathy through the Compass quality tool.

Works with

• CRM
• ERP
• Slack
• Twilio
• Aircall
• Dialpad

Before you choose

• Autopilot is sold as an add-on for current plan editions; new Enterprise customers receive all Front AI features except Autopilot included.
• Some custom external agents may need to be self-hosted to connect to Front.
• Front states its AI providers do not retain customer data or train models on it, and that the company is SOC 2 Type 2 compliant.

Listed under

• Support
• Chat and email agents
• AI agent
• Customer operations
• Customer ops
• Customer service
• Escalation handling
• Escalations

Get started

Trial covers Professional plan features for 14 days without a credit card.

1. Create a custom Autopilot agent and give it knowledge sources, SOPs, permissions, and tone guidelines.
2. Define a Playbook in plain language describing data to collect, actions, and handoff conditions.
3. Test the agent on real conversations and review Compass recommendations before wider rollout.

Autopilot is an add-on on Front plans. The pricing page lists a starting rate of $0.05 per conversation. The 14-day free trial covers Professional plan features and does not state Autopilot-specific trial terms.

14-day free trial.

Source: front.com/pricing, checked 29 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• Autopilot: Customer Service Automation Built for Complexity | Front ↗front.com
• Front Pricing and Plans | Front ↗front.com
• Bring your own agent (BYOA) for customer operations | Front ↗front.com
• AI-Powered Customer Service for Customer Operations Teams | Front ↗front.com

Company website

front.com: product, pricing and policy pages

YC directory mirror

Batch and company name

Human review

Checked by a person

knowledge_base

manual_review

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.