Hatch

What it does

Hatch is an AI communications platform for service businesses. It handles inbound calls, texts, and emails, including leads and support requests. Its AI agents can answer questions using business-provided information, qualify leads, follow scripts and tone, and book appointments on a live calendar. Calls can be transferred to a person; calls are recorded, transcribed, and logged.

Teams can use Hatch for voice and messaging responses, follow-up campaigns, lead nurturing, estimate follow-up, and customer recontact. A shared workspace brings AI and human conversations together, with handoffs and performance reporting. The platform is aimed at home-service and home-improvement businesses, including teams in HVAC, plumbing, roofing, electrical, and remodeling. The company says onboarding and AI setup are included; the business supplies its knowledge, pricing, and operating rules.

Start with a demo and scope the required locations and volume. Plans are annual agreements paid monthly per location, with a platform fee plus usage based on contacts, AI conversations and messaging volume. Every plan includes the platform; included volume, reporting and support differ by tier. Numeric rates require a quote, and the pricing page does not offer a published trial programme. Confirm renewal terms and overage rates in the agreement.

What it can do

• AI voice agents answer calls, qualify leads, and book appointments
• AI responds to inbound SMS and email
• Lead follow-up, nurture, recontact, and estimate follow-up campaigns
• Business-specific agent knowledge, scripts, and tone configuration
• Human handoffs and call recording, transcription and logging
• Shared inbox and performance, conversion, and ROI reporting

Works with

• ServiceTitan
• Yelp
• Angi
• Google LSA
• Thumbtack
• LeadPerfection
• improveit 360
• AccuLynx

Before you choose

• Pricing is quoted based on location count and usage; the public pricing page lists no numeric rates.
• Plans are annual agreements paid monthly per location; contract start, length, and renewal terms are set deal by deal.
• The business must provide its operating knowledge and rules, and AI may hand conversations off to a person.

Listed under

• Support
• AI csr
• CRM integration
• Customer communication
• Home services
• Lead conversion
• Sms AI

Get started

1. Request a demo through Hatch’s website.
2. Provide business knowledge, pricing, and the rules agents should follow.
3. Work with Hatch on onboarding, AI setup, and integration setup.

Standard, Pro, and Enterprise are annual agreements paid monthly per location. Hatch quotes based on locations and volume; exact contract terms are set in the agreement. The pricing page says there is no published pilot or trial program.

Source: usehatchapp.com/pricing, checked 2 Nov 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 2 Nov 2026. Each source supports part of the overview; availability and prices can change.

• Hatch AI Communications Platform, Powered by GPT-Live-1 ↗www.usehatchapp.com
• Pricing | Hatch ↗www.usehatchapp.com

Company website

usehatchapp.com: product, pricing and policy pages

YC directory mirror

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Human review

Checked by a person

manual_review

Last checked 2 Nov 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.