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Helply

by HelplyNo ratings yet

AI-native customer support platform with a helpdesk and AI agents.

Visit helply.com

Linked from helply.com · checked 1 Nov

Tool type
AI-native customer support platform
Made for
Customer support teams
Runs on
Hosted online service
The evidence describes a platform and online work-email signup; no desktop or mobile app is established.
Last checked
1 Nov 2026
6 product sources

What it does

Helply is a customer support platform for B2B software and B2C, ecommerce, and marketplace teams. It combines a shared inbox and ticketing with messaging, a knowledge base, customer records, analytics, workflows, and AI agents. Support agents can investigate customer issues using conversation history, knowledge, account data, and connected tools; draft replies, answer questions, take supported actions, and escalate to a person when human judgment is needed.

The agents have different roles: Support handles customer conversations, Assist works alongside human reps to research and draft, and Background Agents monitor conversations and support signals for risks, patterns, and opportunities, then can alert teammates or trigger supported actions. Teams can also create their own Background Agents. Helply is accessed as a hosted online service; its website offers a 14-day trial by work-email signup or a demo. The trial includes 1,000 credits and requires no card. Every plan includes unlimited users, while AI work consumes credits according to action complexity. Actions and integrations depend on the tools connected and permissions configured; people remain responsible for exceptions and decisions requiring judgment.

What it can do

  • Shared inbox and ticketing for customer conversations
  • Investigate issues using conversation history, knowledge, customer data, and connected tools
  • Draft responses, summarize information, and recommend next steps for support reps
  • Respond to and resolve customer requests, with escalation to a human when needed
  • Monitor conversations and support signals for risks, trends, knowledge gaps, and opportunities
  • Trigger supported actions, update systems, alert teammates, and start workflows

Works with

  • Slack
  • Microsoft Teams
  • WhatsApp
  • Discord
  • Telegram
  • Email
  • Phone and SMS
  • Salesforce
  • HubSpot
  • Linear

Before you choose

  • AI use is billed in credits weighted by action complexity; the published page gives examples of 1 credit for low-complexity actions, 4 for medium, and 12 for high.
  • Actions depend on connected systems, configured permissions, and supported capabilities; Helply describes human handoff for cases requiring judgment.
  • Published self-service blocks extend through 32,000 monthly credits; contact sales above that threshold.

Listed under

Get started

Sign up with a work email; the trial includes 1,000 credits and requires no card. A demo is also available.

  1. Start a 14-day trial with a work email; it includes 1,000 credits and does not require a card.
  2. Connect the knowledge, customer data, channels, and tools needed to provide agent context.
  3. Set permissions and guidance for supported actions, and choose where human review or escalation is needed.
Start a 14-day free trial

Plans and prices

All plans include unlimited users. The 14-day trial includes 1,000 credits without a card. A 500-credit block is displayed at $49/month; the page also shows a 7,000-credit estimate of $399/month. Confirm dollar currency and selected volume at checkout. Unused monthly credits carry into the next month and expire at the end of that next month. Annual billing is 15% lower, with credits pooled across the year.

Credits — monthly—Displayed at $49/month. Pricing page shows $49/month for a 500-credit block. Confirm checkout currency.
  • Unlimited users
  • 500-credit monthly block
  • AI actions consume credits by complexity
Credits — annual billingUsage-basedAnnual price not stated as a literal amount; published page says annual billing is 15% off and credits are pooled across the year.
  • Unlimited users
  • 15% off versus monthly billing
  • Credits pooled across the year
Enterprise / volumeCustomContact sales for volume pricing.
  • Volume pricing for teams using more than 32,000 credits per month

14-day free trial.

Source: helply.com/pricing, checked 1 Nov 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 1 Nov 2026. Each source supports part of the overview; availability and prices can change.

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What’s changed

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Signals

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Data and security

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Where this comes from

How we research
Company website
helply.com: product, pricing and policy pages
YC directory mirror
Batch and company name
Human review
Checked by a person
knowledge_base
manual_review

Last checked 1 Nov 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.