Klaviyo Customer Agent

What it does

Customer Agent is an AI service agent for ecommerce brands that handles customer conversations across email, SMS, chat, and WhatsApp. It draws on Klaviyo customer data, including purchase history, loyalty status, email behavior, and campaign history, to answer questions, recommend products, and complete actions such as checking loyalty points, processing returns, editing orders, and applying promotions.

Teams use it for common retail requests like order status, returns, loyalty, subscriptions, and promotions through pre-built skills. Because it reads from the same profile used for marketing, replies and recommendations reflect each customer's history. Brands set tone, guardrails, and escalation triggers in plain language, test skills with built-in simulations before launch, and escalate to Klaviyo Helpdesk or an existing helpdesk with conversation history attached.

It suits ecommerce and B2C brands that use or are willing to adopt Klaviyo, especially teams that want service and marketing to share one customer record. It connects to loyalty and subscription platforms such as Yotpo, Smile.io, Recharge, Ordergroove, and Skio. Social channels are listed as coming soon, and standalone pricing should be confirmed on the Klaviyo pricing page.

What it can do

• Answers common retail questions such as order status, returns, loyalty, subscriptions, and promotions with pre-built skills
• Recommends products based on customer behavior and purchase history
• Completes actions such as checking loyalty points, processing returns, editing orders, and applying promotions
• Captures preferences and conversation history into the customer profile
• Routes escalations to Klaviyo Helpdesk or an existing helpdesk with full history
• Supports 113 languages and multiple channels including email, SMS, chat, and WhatsApp

Works with

• Yotpo
• Smile.io
• Recharge
• Ordergroove
• Skio
• Shopify

Before you choose

• Customer Agent pricing is usage-based; confirm the current resolution rate table on the Klaviyo pricing page before committing.
• Social channel support is listed as coming soon; email, SMS, chat, and WhatsApp are the current channels.
• Works best with Klaviyo as the customer data source and supported loyalty or subscription platform integrations.

Listed under

• Support
• Chat and email agents
• AI agent
• Customer service
• Customer support
• Ecommerce
• Ecommerce support
• Klaviyo add-on

Get started

Sign-up is the stated starting point; pricing page lists plans.

1. Create a Klaviyo account via the sign-up page
2. Connect your store and loyalty or subscription platforms through pre-built connectors or open APIs
3. Customize tone, guardrails, and skill behavior, then test with built-in simulations before go-live

Customer Agent lists 50 free resolutions; a row of 1,000 AI resolutions per month at $700 appears in the pricing table. Confirm the current rate table and plan before purchase.

Source: klaviyo.com/solutions/ai/customer-agent, checked 29 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• The Best AI Customer Service Agent for Ecommerce - Klaviyo ↗www.klaviyo.com
• Klaviyo Pricing | Start Free with Email & SMS ↗www.klaviyo.com

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klaviyo.com: product, pricing and policy pages

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Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.