LivePerson Conversational Cloud

What it does

LivePerson Conversational Cloud is a conversational AI platform for businesses that handle customer interactions across messaging and voice. It takes in customer conversations from channels such as SMS, WhatsApp, web chat, and voice, along with data from connected CRM, CMS, and knowledge base systems. It produces automated bot responses, agent assistance, routing decisions, and analytics on intents, sentiment, and bot performance.

Teams use it to build bots with a no-code Conversation Builder, manage intent models through Intent Manager, and provide agents with a unified workspace where they can review and approve AI-generated responses before sending. Generative features include conversation summaries, response rewriting, and a KnowledgeAI agent that answers from existing content. Its distinct emphasis is combining automation, live agents, and reporting in one platform, with a large conversation dataset cited as the basis for its NLU models.

Best suited to enterprise customer-service and contact-center teams that already run high message or call volumes. Access requires contacting sales for quotes; the pricing page lists Bronze, Silver, and Gold tiers without published amounts. Key limitations: generative capabilities and analytics entitlements vary by contract, Generative Insights is listed as early access, and Proactive Messaging SMS costs are billed separately from the platform.

What it can do

• Build bots with a no-code bot builder across messaging and voice channels
• Route consumers to the best-suited agent or bot based on detected intent
• Provide agents with AI-recommended answers and conversation summaries
• Analyze sentiment, intents, and bot performance in a unified report dashboard
• Use KnowledgeAI to answer questions from existing knowledge bases and CMS content
• Connect to CRM systems such as Salesforce through an embedded agent workspace

Works with

• Salesforce
• Medallia
• Workato
• IBM Watson
• Google Dialog Flow
• Amazon Lex
• Microsoft bots

Before you choose

• Plan tiers Bronze, Silver, and Gold differ in included features; confirm entitlements with sales.
• Analytics Studio, Proactive Messaging, and Generative AI tokens require sales confirmation of entitlements.
• SMS gateway and phone number costs for Proactive Messaging are not included and may be billed separately.

Listed under

• Support
• Chat and email agents
• Agent assist
• AI chatbots
• Contact center
• Conversational AI
• Customer service
• Enterprise

Get started

Pricing page offers quote and RFP requests; the product page offers a demo request.

1. Request a demo or quote through the pricing page to determine plan tier and entitlements.
2. Connect messaging channels such as SMS, WhatsApp, or web chat within the platform.
3. Configure Intent Manager and Conversation Builder to create and test bots, then connect knowledge sources.

Pricing page names Bronze, Silver, and Gold tiers and states request-a-quote and RFP routes; no amounts, currency, or billing interval were confirmed. Messaging channels carry a 15% handling fee per the page.

We couldn’t find published prices for LivePerson Conversational Cloud. See their pricing page ↗

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• Conversational Cloud ®: Utilizing Conversational AI & Intelligence | LivePerson ↗www.liveperson.com
• LivePerson Pricing – Flexible Plans for Every Business ↗www.liveperson.com

Company website

liveperson.com: product, pricing and policy pages

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Social accounts

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Human review

Checked by a person

knowledge_base

manual_review

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.