Open

What it does

Open is a unified AI customer-support platform for support teams. It takes customer conversations through channels including voice, chat, email, WhatsApp and social, and can resolve support issues end to end. Its AI agent can take actions by calling APIs; when it hands a ticket to a human agent, that ticket is not billed as an AI resolution. The platform also includes a helpdesk and tools for outbound communication, workflows, knowledge management and customer insights.

Teams can use Open with an existing helpdesk or use its own. The site lists Zendesk, Intercom, Salesforce, HubSpot, Freshdesk and Twilio Flex as supported helpdesks. Its AI can ingest documentation, learn from resolved tickets and flag knowledge gaps; team-facing agents support conversation summaries, field completion, reply suggestions and QA scoring. The App Builder is described as building requested flows or features into a workspace.

Getting started is sales-led: request a demo and share your team and support needs, then Open says it will show the product on actual support tickets and discuss use with the existing helpdesk. Pricing is $0.75–$0.90 per AI-resolved ticket based on monthly volume, with the exact rate agreed in writing before launch; carrier charges may apply at cost. Open says human-escalated tickets are free and volumes above 100,000 resolutions per month receive a custom quote.

What it can do

• AI-assisted end-to-end ticket resolution across voice, chat, email, WhatsApp and social
• API actions for refunds, account changes and escalations
• Human-agent copilot for filling fields, summarizing conversations and suggesting replies
• Automated conversation QA scoring
• Documentation ingestion and knowledge-gap detection
• Outbound customer communication and workflow building

Works with

• Zendesk
• Intercom
• Salesforce
• HubSpot
• Freshdesk
• Twilio Flex

Before you choose

• The per-resolution price varies from $0.75 to $0.90 with monthly volume; the exact rate is agreed in writing before launch.
• Telephony, WhatsApp and email send costs pass through at cost; confirm the applicable provider rates.
• Pricing defines a resolution as a ticket closed end to end without a human teammate stepping in; the precise definition is agreed during onboarding.

Listed under

• Support
• AI agents
• Automation
• Customer support
• Enterprise
• Helpdesk
• Outbound

Get started

1. Request a demo focused on the team’s support workflows.
2. Review knowledge sources, helpdesk integration, agent actions and human escalation.
3. Agree on the resolution definition, rate and carrier charges before production.

Invoice is the per-resolution rate multiplied by the number of tickets Open resolved that month. No setup, monthly, per-seat, per-message or per-channel fees are stated. Carrier costs are passed through at cost; volumes above 100,000 resolutions/month receive a custom quote.

Source: open.cx/pricing, checked 2 Nov 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 2 Nov 2026. Each source supports part of the overview; availability and prices can change.

• Open - The unified AI customer support platform ↗www.open.cx
• Book a Demo — See Agent 5 on Your Own Tickets | Open ↗www.open.cx
• Pricing - $0.75–$0.90 per outcome | Open ↗www.open.cx
• About Open - AI That Actually Works | Open ↗www.open.cx
• OpenCX · GitHub ↗github.com

Company website

open.cx: product, pricing and policy pages

Hacker News

Launch posts and discussion

YC directory mirror

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Social accounts

Accounts the company links, and its posts on X

Human review

Checked by a person

manual_review

Last checked 2 Nov 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.