RingCentral AI Conversation Expert (ACE)
Conversation analysis and CRM updates for RingCentral calls and meetings
- Tool type
- AI conversation intelligence add-on for RingCentral
- Made for
- Sales, customer service, compliance, and HR teams
- Runs on
- RingCentral platform, web app, and API
- Post-call analysis of recorded sessions; ACE data is managed through RingCentral settings and the developer API.
- Last checked
- 29 Oct 2026
What it does
RingCentral AI Conversation Expert (ACE) takes in recorded voice calls, video meetings, and emails, then produces transcripts with identified speakers, AI summaries, highlights, next-step action items, bulleted summaries, and sentiment labels for each conversation. Its outputs support quick review and can push key conversation points into sales CRMs such as Salesforce.
Teams use ACE to reduce manual call reviews, generate automated coaching tips for more consistent pitches, and surface topics, competitors, and products that customers mention. It is built on RingCentral's business communications platform, so it works alongside the phone and meeting tools that generate the recordings. Vendor-listed uses include legal, healthcare, financial services, insurance, and human resources.
ACE suits businesses that already run RingCentral voice or video and want conversation intelligence for sales, customer service, or compliance teams. Each user extension needs an ACE license assigned, and data is retained for one year by default unless changed in settings. Pricing is quoted through sales, so buyers should request a custom quote for their configuration.
What it can do
- Transcribes voice calls and video meetings with identified speakers and timestamps
- Generates AI summary paragraphs and bulleted summaries of conversations
- Extracts highlights capturing key points and notable moments
- Produces AI-generated next-step action items for participants
- Reports overall sentiment as Positive, Negative, or Neutral
- Provides automated coaching tips and performance analysis
Works with
- Salesforce
- Microsoft Teams
- NICE CXone
- RingCentral RingCX
Example workflows
- Post-call summary for a sales rep
- Input: a recorded sales call on RingCentral. Steps: ACE transcribes the call, generates a summary and highlights, and lists next steps. Output: a transcript, summary, highlights, and action items, with key points pushed to Salesforce CRM.
- Compliance review of customer calls
- Input: recorded customer service or dispute-related calls. Steps: ACE transcribes each call, records sentiment, and provides searchable summaries. Output: transcripts and sentiment labels that a compliance team can review in place of manual call audits.
Before you choose
- Each user extension needs its own assigned ACE license, so costs scale with the number of users covered.
- Standalone ACE pricing requires a custom quote from sales.
- Data retention defaults to one year and should be reviewed against your compliance requirements.
Listed under
Get started
The product page routes buyers to sales; the pricing page lists a Talk to our team path for custom bundles.
- Purchase an AI Conversation Expert license through RingCentral sales.
- Assign the ACE license to a user extension; the license can later be transferred to another extension.
- Review ACE data retention settings (default is one year) and enable ACE for RingCX, Microsoft Teams, or NICE CXone accounts if applicable.
Plans and prices
Standalone ACE pricing and billing interval are quoted by sales. ACE is offered within custom bundles alongside AIR, so request a quote for your configuration.
We couldn’t find published prices for RingCentral AI Conversation Expert (ACE). See their pricing page ↗
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