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RingCentral AI Receptionist (AIR)

by RingCentral@ringcentralBelmont, California, United StatesNo ratings yet

AI phone receptionist that answers, routes, and books calls around the clock.

Visit ringcentral.com
Tool type
AI phone receptionist and answering service
Made for
Small to midsize businesses and multi-location organizations
Runs on
RingCentral platform; works with most business phone systems
Works with any business phone via call forwarding or SIP integration.
Last checked
29 Oct 2026
2 product sources

What it does

RingCentral AI Receptionist answers inbound calls and texts using your website content, FAQs, and uploaded documents. It can route calls by name, department, location, or keyword with a call summary for handoff, book and reschedule appointments through calendar integrations, capture leads with custom intake questions, and send SMS follow-ups. Call transcripts and analytics show call volume, trends, and unanswered questions.

Businesses use it as a primary front desk, an overflow backup, or for specific call flows, such as clinics booking appointments after hours or legal firms routing callers to the right attorney. Callers describe what they need in their own words instead of pressing buttons through a phone tree. Setup begins by importing your website content, and you can adjust the voice, greeting, and personality before going live.

It is designed for small and midsize businesses that do not want to miss calls, and for organizations with multiple locations. Standalone and add-on licenses are offered in the U.S. and Canada, with add-on availability in the U.K., Australia, and the EU. The Standalone plan starts at $49 per month with 100 minutes included, and overage is billed at $0.50 per minute. WhatsApp and Shopify integrations are listed as coming soon.

What it can do

  • Answers inbound calls 24/7 using natural language instead of IVR menus
  • Routes calls by name, department, location, keyword, or intent, with a call summary for handoff
  • Books and reschedules appointments via calendar integrations and sends confirmation texts
  • Captures leads using custom intake questions and logs them to CRM
  • Sends SMS follow-ups and handles text inquiries
  • Provides call transcripts, analytics, and knowledge gap insights

Works with

  • Google Calendar
  • Outlook
  • Calendly
  • Salesforce
  • Zoho
  • HubSpot

Example workflows

After-hours clinic booking
Input: a patient calls at 9 PM asking for a Tuesday appointment. Steps: the AI answers, checks the connected calendar, offers open slots, books the chosen time, and sends a confirmation text. Output: a booked appointment and a confirmation text to the caller.
Routing a legal inquiry
Input: a caller describes a case type and location. Steps: the AI asks intake questions, matches the caller to the appropriate attorney, and transfers with a call summary. Output: a routed call and a lead record logged in the connected CRM.

Before you choose

  • WhatsApp and Shopify integrations are listed as coming soon and are not yet available.
  • Standalone and add-on availability and pricing vary by region; the U.K., Australia, and EU are add-on only.
  • Usage beyond included minutes incurs $0.50 per minute pay-as-you-go charges, billed in 30-second increments.

Listed under

Get started

Contact sales for a demo; a 'Try free' option is listed on the pricing page.

  1. Add the business website or upload FAQs and documents to build the knowledge base.
  2. Personalize the AI's voice, greeting, and personality, then review the setup.
  3. Connect calendar and CRM integrations, route the phone number or use call forwarding, and go live.
Contact sales for a demo or purchase

Plans and prices

Prices in USD

Standalone starts at $49 per month with 100 minutes included. Pay-as-you-go overage is $0.50 per minute, billed in 30-second increments. Bundle with RingEX is $39 plus $30 per month for the AI Receptionist plus the RingEX Core Plan. Trial length is not stated on the page.

AI Receptionist (Standalone)$49/moIncludes 100 minutes; overage $0.50/min.
  • 100 minutes included
  • 24/7 call handling with intelligent routing
AIR + RingEX Core Plan$30/moAI Receptionist portion of the bundle.RingEX Core Plan portion of the bundle.
  • Everything in AI Receptionist plus RingEX phone
  • Unlimited domestic calling

Source: ringcentral.com/pricing/ai-receptionist.html, checked 29 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

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Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.