Smith.ai AI Receptionist
AI receptionist that answers, screens, and books calls, with optional live human agents.
- Tool type
- AI receptionist for call intake
- Made for
- Law firms and small service businesses
- Runs on
- Vendor-hosted cloud service via phone calls
- Callers reach it by phone; setup and management happen in the web dashboard.
- Last checked
- 1 Nov 2026
What it does
Smith.ai AI Receptionist takes in inbound phone calls and answers them with a conversational AI voice. It screens callers, qualifies leads against criteria you set, collects service-specific intake details, and can book appointments during the call. Each call is recorded, transcribed, and summarized, and summaries and records can be routed to your team.
Businesses use it to handle intake without hiring in-house staff. You can define call playbooks and scripts, test scenarios in Quality Studio before going live, and review call-quality scores over time. Calls that need a person can be escalated to Smith.ai's live agent network as a per-call add-on, and native connections to tools such as Clio, Salesforce, HubSpot, and Zapier are offered.
It suits firms and small businesses that want round-the-clock call coverage with monthly call allowances. A free plan includes 25 live calls per month. Pro starts at $150 for 75 included calls, and Enterprise starts at $500 for 300 included calls. Calls beyond the allowance cost extra at the selected tier. Paid plans add onboarding, support or custom setup. AI cannot handle every complex call, and live-agent escalation may carry additional charges.
What it can do
- 24/7 AI call answering with conversational voice
- Lead qualification and call routing by criteria you define
- Service-aware intake and scheduling during the call
- Call recording, transcription, and structured summary routing
- Custom call playbooks, scripts, and adaptive flows
- Quality Studio for simulated testing and quality scoring before going live
Works with
- Clio
- Salesforce
- HubSpot
- Clio Grow
- Clio Manage
- Zapier
- Make
- Calendly
Before you choose
- Monthly fees include a call allowance; additional calls use the selected tier’s overage rate.
- Human live-agent escalation can carry an additional fee; confirm which escalations are included.
- Billing is per call rather than per minute; cancellation requires 30 days’ notice.
Listed under
Get started
The free allowance is 25 real calls per month; check signup and overage settings before enabling live calls.
- Create your account via the Get started link and complete your business profile.
- Define business goals and call scenarios in Quality Studio and run simulated test calls.
- Apply suggested fixes, then turn on live calls and monitor quality scores and call summaries.
Plans and prices
Prices in USDMonthly subscriptions include calls: Free includes 25 calls, Pro starts at $150 for 75 calls, and Enterprise starts at $500 for 300 calls. Additional calls at these starting tiers cost $3.00, $2.50 and $2.17 respectively. Higher-volume tiers have different allowances and overage rates. Cancel with 30 days’ notice.
- Quality Studio testing
- 25 calls included per month at the starting tier
- Dedicated onboarding setup
- Live phone, email & chat support
- 75 calls included per month at the starting tier
- Full-service setup & optimization
- Dedicated success manager
- 300 calls included per month at the starting tier
Source: smith.ai/pricing/ai-receptionist, checked 1 Nov 2026. Prices can change; check before you buy.
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