Solidroad

What it does

Solidroad is an AI training platform for customer-support teams. Trainers can write a prompt or provide existing help documents to build simulations, then set scenarios, customer personas, channels, difficulty, and languages. Agents practice simulated customer conversations by chat, email, phone, or video and receive feedback after each attempt. The product also offers sandboxed replicas of support software, letting agents rehearse workflow steps without actions affecting live systems.

Teams evaluate performance with custom rubrics based on guidelines, standard operating procedures and knowledge materials. Scorecards and coaching address skills such as communication, process adherence and response accuracy. Request a demo to assess suitable scenarios, supported channels and implementation needs. Agree on the scoring criteria and review feedback with trainers so practice reflects the organization’s actual expectations. System simulations use sandboxed copies, so practice does not change live systems. Confirm supported client devices, integrations, languages, limits and commercial terms during evaluation.

What it can do

• Create AI customer simulations from prompts or existing help documents
• Configure scenarios, personas, difficulty, channels, and languages
• Practice customer conversations by chat, email, phone, and video
• Practice support workflows in sandboxed replicas of software tools
• Score simulations against custom rubrics based on team guidance and knowledge
• Provide feedback after simulation attempts

Before you choose

• Define and validate scoring criteria with the training team.
• Confirm which support workflows can be represented in sandbox simulations.
• Confirm client requirements, supported integrations, limits and pricing.

Listed under

• Support
• Agent onboarding
• AI coaching
• AI simulations
• Customer support training
• Cx teams
• L&d

Get started

1. Request a demo through Solidroad’s official demo page.
2. Prepare a prompt or existing support help documents to use as simulation material.
3. Define the practice scenario and the rubric or team guidelines for evaluation.

Pricing, billing basis and included allowances require confirmation.

We couldn’t find published prices for Solidroad. See their pricing page ↗

Sources for this overview

Product pages, documentation, and pricing checked 2 Nov 2026. Each source supports part of the overview; availability and prices can change.

• Solidroad | The AI Training Platform for CX Teams ↗www.solidroad.com
• AI Training Simulations for Support Teams | Solidroad ↗www.solidroad.com

Company website

solidroad.com: product, pricing and policy pages

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Human review

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Last checked 2 Nov 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.