SoundHound OASYS

What it does

SoundHound's OASYS is a platform for building, controlling, testing, and running conversational AI agents. Businesses provide prompts, historical interaction data, brand personality settings, and rule-based workflows, and the platform produces voice and chat agents along with simulated conversation results, transcripts, QA findings, a live agent console, and analytics covering KPIs and voice data.

Teams typically use OASYS to deploy agents for contact centers, customer-facing digital assistants, outbound reminders and confirmations, drive-thru ordering, and frontline employee assistance. The platform is built to handle noisy real-world voice calls and applies layered guardrails at the instruction, task, function, and channel levels. An optional human-assisted step lets an agent ask staff for help during a conversation without a full handoff.

OASYS is designed for business operators who want a no-code interface and for developers who prefer full-code, prompt-based, or AI-assisted building. Getting started goes through sales: the site directs visitors to 'Contact us' or 'Talk to an expert,' and there is no self-serve sign-up or free trial.

What it can do

• Builds AI agent suites from prompts and historical interaction data, with pre-built agents for common use cases.
• Simulates AI agent conversations before launch and reviews results down to transcripts.
• Provides a real-time agent console for managing live interactions, with optional human-assisted resolution.
• Offers layered guardrails and rule-based workflows at the instruction, task, function, and channel levels.
• Delivers agent assist for employees and self-improving agents that learn from interactions.
• Includes customizable analytics dashboards and voice insights drawn from conversation data.

Before you choose

• Guardrails and human-assisted resolution are optional controls that require configuration.
• The page mentions commerce ecosystem access as a revenue channel, but the terms are not specified.

Listed under

• Support
• Voice and phone agents
• AI agents
• Contact center
• Conversational AI
• Customer service
• Developers
• Drive-thru

Get started

Start by contacting the company through the site's sales form.

1. Contact SoundHound through the 'Contact us' form on the OASYS page.
2. Speak with an expert to discuss your use case and support options.
3. Define your agent's brand personality, tone, and response detail.
4. Start from a pre-built agent or create one from prompts and historical data, then configure guardrails and workflows.
5. Simulate and QA agent conversations before going live.

Confirm the applicable plan, usage charges and commercial terms with the provider.

We couldn’t find published prices for SoundHound OASYS. See their pricing page ↗

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• OASYS: The Orchestrated Agent System for Conversational AI | SoundHound AI ↗www.soundhound.com

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knowledge_base

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.