VetRec AI Receptionist
Answer veterinary calls and book appointments with clinic-specific rules
- Tool type
- AI veterinary receptionist
- Made for
- Veterinary clinics and front-desk teams
- Runs on
- Phone, text and web chat connected to the clinic PIMS
- Last checked
- 30 Oct 2026
What it does
VetRec AI Receptionist handles phone calls, texts and web chat for veterinary clinics. It answers administrative questions, books or reschedules appointments and writes the interaction back into the practice-management system. Clinic rules determine routing, tone and permitted actions.
Urgent, sensitive or complex requests are handed to the clinical team with the conversation context. Staff can review calls in a dashboard. It is useful for clinics covering busy periods or after-hours inquiries, while care decisions remain with licensed staff. Receptionist plans are separate from VetRec’s clinical scribe.
What it can do
- AI call answering
- Text and web chat
- Appointment booking
- Appointment changes
- Contextual handoff
- Call records
- PIMS updates
Works with
- Vetspire
- ezyVet
- Cornerstone
- Instinct
- Avimark
- Impromed
- Shepherd
- Pulse
- Provet
- Digitail
Before you choose
- Care decisions remain with the licensed clinical team.
- The cheaper online-booking-only plan does not include AI phone answering.
- Additional calls incur overage charges.
Listed under
Get started
- Discuss PIMS support and select the receptionist plan.
- Configure clinic hours, appointment rules and escalation contacts.
- Test routine and urgent scenarios before forwarding live traffic.
Plans and prices
Prices in USDStarter costs $299/month for up to 500 interactions; Plus costs $499/month for up to 1,000. Additional calls are $0.65 each. Both include online booking. The separate $99/month online-booking plan excludes AI phone answering.
Source: vetrec.io/platform/ai-receptionist, checked 30 Oct 2026. Prices can change; check before you buy.
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