XBert

What it does

XBert is Nextiva's AI employee for customer-facing work. It takes inbound phone calls, texts, chats, and voicemail, answers questions from a business knowledge base, qualifies leads, books and reschedules appointments, routes calls to the right person with context attached, and produces call transcripts and summaries.

Businesses use XBert as a front-desk or first-line agent. It offers pre-built roles for receptionist, sales, and support, with setup covering a name, voice, greeting, and channels. Complex or urgent requests transfer to staff with the conversation history, and conversations are recorded and transcribed so owners can review what happened.

XBert suits small and mid-sized businesses such as home services, dental and medical offices, law firms, restaurants, and real estate teams that miss calls or handle repetitive scheduling. It can be bought standalone or added to a Nextiva plan, with a 14-day free trial and a base price of $99 per month that includes 100 conversations. Integrations are listed by vendor and category, so confirm your specific tools.

What it can do

• Answers inbound calls, texts, and live chat around the clock
• Books, confirms, and reschedules appointments with calendar sync
• Routes calls by caller intent and transfers with full context
• Captures and qualifies leads and triggers CRM follow-up
• Transcribes and summarizes calls with action items
• Answers FAQs from a synced business knowledge base

Works with

• Salesforce
• HubSpot
• Zendesk
• Microsoft Teams
• Google Workspace
• Zapier
• Zoho
• ServiceNow

Before you choose

• Pricing is per conversation after the included 100; estimate volume before committing.
• Complex or sensitive requests escalate to humans, so define handoff rules and guardrails in advance.
• Confirm which CRM, calendar, and phone integrations your stack needs, as integrations are listed by vendor and category.

Listed under

• Support
• Voice and phone agents
• AI receptionist
• Appointment booking
• Call answering
• Contact center
• Customer service
• Live chat

Get started

Trial signup is linked from the product pages; a demo is also offered.

1. Choose a pre-built role (receptionist, sales, or support) and personalize the agent's name, voice, greeting, and channels.
2. Connect your FAQs, pricing, business hours, and service information so XBert answers from your knowledge base.
3. Preview and test conversations before going live, then review transcripts and analytics in the dashboard.

No long-term contracts and a 30-day money-back guarantee. XBert is available standalone or as an add-on to a Nextiva plan. The 14-day trial is time-limited, not a permanent free tier.

14-day free trial.

Source: nextiva.com/products/xbert, checked 30 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 30 Oct 2026. Each source supports part of the overview; availability and prices can change.

• XBert AI Assistant for Sales & Service Teams - Nextiva ↗www.nextiva.com
• AI Voice Agent: Answer Every Call 24/7 | Nextiva ↗www.nextiva.com
• XBert AI Receptionist Software - Answer Every Call 24/7 ↗www.nextiva.com
• AI Employee - Agentic Customer Experience Software - Nextiva ↗www.nextiva.com
• Plans & Pricing - Compare Plan Features & Costs - Nextiva ↗www.nextiva.com
• Helpful Guides, Tutorials, Videos, & FAQs · Nextiva Customer Hub ↗help.nextiva.com
• Nextiva - AI Customer Experience Management Platform ↗www.nextiva.com

Company website

nextiva.com: product, pricing and policy pages

YC directory mirror

Batch and company name

Social accounts

Accounts the company links, and its posts on X

Human review

Checked by a person

knowledge_base

manual_review

Last checked 30 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.