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Company

Intercom

Intercom develops customer-service software, including the Fin AI agent and a helpdesk for human support teams. Fin can work with Intercom or supported external helpdesks. The company builds products for handling customer conversations, managing support work and coordinating AI assistance with human service operations. Salesforce completed its acquisition of Fin, formerly Intercom, in September 2026.

Linked from intercom.com · checked 29 Oct

Visit intercom.com
Status
Active
Checked 29 Oct 2026
Based in
San Francisco, United States
Source ↗
Founded
2011
Source ↗
Tools listed
1

Tools from Intercom

  • Fin

    A customer-facing AI agent for support, sales and success, billed per outcome.

    Support · Sign up · Checked

    $0.99 per outcomePlus helpdesk seats if using Intercom.

When Intercom launches another product, it gets its own record here.

From @intercom

Recent important posts · launches

Open on X
  • Launch

    Intercom Workforce Management plans support staffing around AI

    “With @fin_ai resolving a growing share of your support volume, you need a new way to plan for the work that lands with your team. Workforce Management, built with Intercom Helpdesk, forecasts schedules and plans around total demand, with full visibility into what AI resolves and”

    @intercom · Oct 26View

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