Fin

What it does

Fin takes in a company's help content, policies, procedures and customer context, then talks with customers directly and produces answers or completed actions. It can update accounts, process refunds and troubleshoot issues by reading and writing to connected systems through APIs, Data Connectors or MCP. When it cannot finish, it hands the conversation to a human team with context preserved.

Teams configure Fin themselves: tone, knowledge, guidance and multi-step Procedures, then check changes with simulations and regression tests before going live. It answers on chat, email, Slack, WhatsApp, SMS, social and voice, and can sit on top of Intercom or other helpdesks such as Salesforce, Zendesk and HubSpot. Separate Insights, QA and an Operator agent help tune performance and keep knowledge current. Pricing is per successful outcome rather than per seat.

Fin suits customer support, sales and success teams that want to automate conversations without engineering resources. Access starts with a free trial or a sales conversation; the trial needs no credit card, and continuing afterwards requires adding card details. Billing is in USD only. Costs scale with outcomes, with a 50-outcome monthly minimum on the standalone option. Fin Voice is only available to select customers via sales. Resolution-rate figures are vendor claims.

What it can do

• Answer customer questions across chat, email, SMS, WhatsApp, social and voice
• Run multi-step Procedures that take actions in external systems
• Hand off to human agents with conversation context
• Simulations, regression tests and previews before changes go live
• AI-powered Insights, QA and recommendations for monitoring performance
• Operator agent to tune Fin and maintain knowledge (Pro add-on)

Works with

• Intercom
• Salesforce
• Zendesk
• HubSpot
• Freshworks
• Shopify
• Okta
• Azure AD
• OneLogin

Example workflows

Automate order-status support

Input: help articles, order data via Shopify or API. Steps: connect knowledge and data sources, configure tone and a Procedure, run simulations, then deploy on chat and email. Output: customer answers and actions, with handoff to agents when needed.

Improve Fin from production data

Input: live Fin conversations. Steps: review Insights and AI Topics, apply recommendations, test with regression tests, set live. Output: updated Fin behavior and monitored quality.

Before you choose

• Billed per outcome ($0.99 standard; $9.99 per qualification), so cost varies with volume
• Fin Voice and some purchase routes require talking to sales
• Performance statistics are vendor-reported and not independently verified

Listed under

• Support
• Customer success
• Help desk
• Voice and phone agents
• AI agent
• Customer service
• Customer support
• Ecommerce
• Enterprise

Get started

14-day trial, no credit card required.

1. Start the free trial at fin.ai/signup
2. Connect your helpdesk (Intercom, Salesforce, HubSpot, etc.) and knowledge sources
3. Configure tone and Procedures, test with simulations, then deploy to channels

Fin with an existing helpdesk is $0.99 per outcome, 50 outcomes per month minimum, no seat, setup or platform fees. Qualifications are $9.99 each. Intercom helpdesk is separate, from $19 per seat per month. Pro add-on from $100 per month; extra Operator credits $0.01 each. Billed in USD only.

14-day free trial.

Source: fin.ai/pricing, checked 29 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• Fin. The highest performing Customer Agent ↗fin.ai
• Fin AI Agent Pricing | Free 14-day Trial ↗fin.ai

Company website

fin.ai: product, pricing and policy pages

YC directory mirror

Batch and company name

Social accounts

Accounts the company links, and its posts on X

Human review

Checked by a person

knowledge_base

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.