Alhena

What it does

Alhena is an AI platform for ecommerce brands, combining product discovery, shopping assistance, customer support and AI visibility monitoring. It learns from a store’s product catalog, reviews, help-center content and previous support conversations. Customers can describe their needs, receive product recommendations and answers, or request supported actions such as order tracking and returns. Teams can review interactions and shopping outcomes in the dashboard and monitor how their products appear in AI-powered search.

The intended users are ecommerce brands and the teams responsible for their online shopping experience. Setup starts with an Alhena account, connecting knowledge sources and installing a website chat widget; teams can then tune the assistant’s personality, guidelines, and responses. The product page advertises a free plan and a 14-day trial for paid plans; trial use requires a payment method or Shopify billing approval, and paid billing begins after the trial unless canceled. Published plans meter conversations and optimization actions with monthly allowances and paid overages. The listed integrations include Shopify and WooCommerce, among other ecommerce and support systems.

What it can do

• Conversational product search using natural-language queries
• Guided product discovery and recommendations
• Product FAQs with on-brand responses
• Contextual shopping nudges
• Uses product catalog, reviews, help-center content, and past customer chats
• Dashboard analytics for shopper interactions and outcomes
• Answer customer-support questions and perform configured order actions
• Monitor and optimize product visibility in AI-powered search

Works with

• Shopify
• WooCommerce
• Gorgias
• Zendesk
• Intercom

Before you choose

• The product’s effectiveness depends on connecting and maintaining relevant store and support information.
• Paid-plan trials require a payment method or Shopify billing approval; billing starts when the 14-day trial ends unless canceled.
• Plans have monthly conversation and optimization-credit allowances; additional actions are billed as overage credits.

Listed under

• Support
• Ecommerce
• Brands
• Chatbot
• Customer support
• Product recommendations
• Sales conversion

Get started

The product page links to account sign-up; paid plans also offer a 14-day trial.

1. Create an account through Alhena sign-up.
2. Connect knowledge sources such as the product catalog, reviews, help-center content, and past customer chats.
3. Install the website chat widget and tune its personality, guidelines, and responses.

The Free plan includes 25 conversations per month. Essentials includes 200 conversations per month and costs $2,388/year charged upfront after the 14-day trial; Growth includes 550 conversations per month and costs $5,988/year charged upfront. Paid plans can be billed monthly or annually, but the pricing page states numeric prices only for annual billing. Trials include 14 days of credits, require a payment method or Shopify billing approval, and convert to paid billing unless canceled. One trial per organization. Additional credits cost $1.20 each; conversation and optimization actions consume credits at different rates. Taxes may apply.

14-day free trial.

Source: alhena.ai/pricing, checked 1 Nov 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 1 Nov 2026. Each source supports part of the overview; availability and prices can change.

• Hallucination-Free AI Powered Shopping Assistant | Alhena AI ↗alhena.ai
• Introduction | Alhena ↗alhena.ai
• Pricing - Alhena (Formerly Gleen) ↗alhena.ai
• Alhena AI | Hallucination-Free AI agents to turn CX into Revenue ↗alhena.ai
• Security Statement | Alhena (Formerly Gleen) ↗alhena.ai
• Gleen AI Announces Rebrand to Alhena AI: A New Identity for a Bold Future ↗www.prnewswire.com

Company website

alhena.ai: product, pricing and policy pages

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Human review

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Last checked 1 Nov 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.