Commure Agents

What it does

Commure Agents is a voice AI product for healthcare front offices. It connects to a practice's telephone system and EHR, takes inbound patient calls and outbound reminder workflows, and handles scheduling, rescheduling and cancellation using real-time EHR data. It can also run rules-based triage to decide when a call should go to staff or a clinician, collect personal, medical or insurance details during a call, log appointments and call outcomes back to the EHR, and send SMS confirmations, directions or next steps.

Practices can run it inside an existing IVR or as an end-to-end call flow across departments and service lines. Its stated distinction is direct telephony and EHR integration, with coverage for after-hours, peak-demand and overflow periods. Commure says it integrates with 69+ EHRs, including athenahealth, eCW, Epic and MEDITECH; integration depth for each system is confirmed during a demo.

It suits health practices and health systems that want to reduce front-desk call load, particularly specialty practices such as physical therapy, orthopedics, gastroenterology and primary care. Access is by demo request and sales conversation rather than self-serve signup, and escalation to clinical staff depends on the triage rules the practice configures.

What it can do

• Schedule, confirm, reschedule and cancel visits using real-time EHR data
• Flexible call routing within an existing IVR or end-to-end across departments
• Rules-based triage that escalates to staff or clinicians when needed
• Patient intake: collect personal, medical or insurance details during live calls
• EHR sync to log appointments and call outcomes
• SMS follow-ups with confirmations, directions and instructions
• 24/7 coverage for after-hours, peak and overflow periods

Works with

• 69+ EHRs including athenahealth, eCW, Epic and MEDITECH
• Existing telephony systems (direct integration)

Example workflows

After-hours appointment scheduling

Input: an inbound patient call outside office hours requesting an appointment. Steps: agent checks real-time EHR availability, books or reschedules the visit, collects needed details, and logs the outcome to the EHR. Output: a booked visit in the EHR and an SMS confirmation sent to the patient.

Triage and escalation

Input: a patient call describing symptoms or a question. Steps: agent asks rules-based triage questions; if criteria are met, it routes the call to staff or a clinician, otherwise it handles the request. Output: either a logged routine request or a warm handoff to clinical staff.

Before you choose

• Pricing is not published; cost depends on rollout and EHR integration discussed in a demo.
• Modeled revenue, savings and satisfaction figures are vendor estimates per 100 providers, not guaranteed results.
• Commure's separate RCM product is not covered by this profile, which covers only the call center agents offering.

Listed under

• Healthcare
• Patient access and scheduling
• Call center
• Ehr integration
• Front desk
• Patient access
• Patient scheduling

Get started

A 30-minute live walkthrough built around the practice's EHR and size; pricing discussed on the call.

1. Connect the telephony system or configure the agent within an existing IVR.
2. Integrate with the practice's EHR so appointments and call outcomes sync.
3. Define triage rules and call routing flows for departments and service lines, and configure SMS follow-up templates.

No public plan, seat or usage pricing is listed; confirm terms directly with sales.

We couldn’t find published prices for Commure Agents. See their pricing page ↗

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• AI Call Center Agents for Healthcare | Commure ↗www.commure.com
• Revenue Cycle Management (RCM) | Commure - Command Your Tech, Empower Your People ↗www.commure.com

Company website

commure.com: product, pricing and policy pages

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knowledge_base

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.