Freed Front Desk

What it does

Freed Front Desk is an AI receptionist for clinics that answers patient phone calls when staff cannot, including overflow, after-hours, and busy-period calls. The AI voice collects intake details, visit reasons, refill requests, and referral inquiries. Each call becomes a summarized, categorized entry in a shared inbox, and staff can text patients from that inbox to confirm details.

Practices use Front Desk to take routine phone requests off the team and keep the shared inbox focused on items that need a person. The assistant answers questions from a knowledge base built by scanning the clinic's website, which staff can edit. Staff can set its name, greeting, voice, hours, and escalation rules, the assistant can speak with patients in their preferred language, and it can warm-transfer calls to the team during business hours.

Front Desk is aimed at small and mid-sized independent practices with one or two phone numbers, and it is currently in beta with priority access for independent clinics. Setup centers on call forwarding, which the vendor says it will walk users through, and no IT support is required. The vendor describes the product as HIPAA-compliant and SOC 2 Type II and says it does not store patient recordings.

What it can do

• Answers overflow, after-hours, and busy-period patient calls with an AI receptionist
• Collects patient intake, visit reasons, refill requests, and referral inquiries
• Summarizes and categorizes each call into a shared inbox
• Two-way SMS texting built into the inbox
• Multilingual calls in each patient's preferred language
• Builds an editable knowledge base by scanning the clinic website; warm transfer to team during business hours

Before you choose

• Front Desk is in beta; the vendor describes priority access for small and mid-sized independent practices.
• Pricing is per block of 250 calls, so confirm volume and billing against your call load.
• Confirm HIPAA, SOC 2 Type II, and data handling terms with the vendor for your compliance requirements.

Listed under

• Healthcare
• Support
• Chat and email agents
• Patient access and scheduling
• Voice and phone agents
• After-hours calls
• AI receptionist
• Clinic phone answering
• Clinics
• Medical practices

Get started

Book a consult, start a free trial to test several days of real patient calls, or contact sales.

1. Create the clinic knowledge base by scanning the website, then edit it as needed.
2. Customize the assistant's name, greeting, voice, hours, and escalation rules.
3. Begin forwarding calls to the Front Desk assistant; the vendor will walk you through call forwarding.

Front Desk Starter is $149 per month per block of 250 calls. The vendor says it does not bill for spam or calls where no one was on the line. Confirm the Front Desk trial terms directly with the vendor.

Source: getfreed.ai/front-desk, checked 29 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• AI front desk receptionist for clinics | Freed ↗www.getfreed.ai
• Pricing — Free Trial, Individual & Group | Freed ↗www.getfreed.ai

Company website

getfreed.ai: product, pricing and policy pages

YC directory mirror

Batch and company name

Human review

Checked by a person

knowledge_base

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.