Gorgias AI Agent

What it does

Gorgias AI Agent is an automated customer support agent for ecommerce brands. It draws on a store's help center, product catalog, policies, and past conversations to answer customers on channels such as email, chat, social, and a help center. It can also take actions in Shopify and connected systems, including issuing refunds, cancelling or editing orders, tracking packages, starting returns, and applying discounts.

Merchants use it to handle routine questions before, during, and after purchase, such as sizing, availability, shipping, subscriptions, and order status. Conversations it is unsure about are escalated to a human with full context. Merchants choose which intents the agent owns, set a confidence threshold, review resolved versus escalated conversations by intent, and test responses in sandbox mode against real tickets before going live.

It suits ecommerce teams, especially Shopify brands with meaningful support volume. Native integrations include Shopify, WooCommerce, BigCommerce, and Magento. The agent is added to a Gorgias helpdesk plan, a free trial is offered, and automated interactions beyond plan limits are billed per interaction.

What it can do

• Answers pre-purchase and post-purchase questions about products, sizing, shipping, subscriptions, and policies on multiple channels
• Takes actions in Shopify and connected systems such as issuing refunds, cancelling or editing orders, tracking packages, and starting returns
• Escalates conversations to a human agent with full context when confidence is low or intents are out of scope
• Lets merchants set a confidence threshold and see resolved versus escalated conversations by intent
• Sandbox mode to test responses against real tickets before they go live
• Provides a Gorgias MCP connection so external AI tools can query helpdesk data

Works with

• Shopify
• Shopify Plus
• WooCommerce
• BigCommerce
• Magento
• 100+ native integrations

Before you choose

• Automated interactions beyond plan limits incur per-interaction fees, and helpdesk tickets beyond limits incur per-ticket fees.
• Pricing and included features vary by plan; Voice and SMS are separate add-ons priced by volume.
• Accuracy depends on setup quality; teams should review escalation rates by intent after launch.

Listed under

• Support
• Chat and email agents
• AI agent
• Automation
• Chatbot
• Customer experience
• Customer support
• Ecommerce

Get started

Start a free trial from the pricing page or book a demo with sales.

1. Connect your help center, Shopify store, and docs so the agent can draw on your knowledge.
2. Define brand voice and select the intents the AI Agent owns, setting the confidence threshold.
3. Test responses in sandbox mode against real tickets before deploying to customers.

Prices shown are monthly list prices; Basic, Pro, and Advanced have discounted annual billing. AI Agent is available on every plan, with a per-interaction fee past the included automated interactions. Start free trial is offered; no permanent free tier is listed.

Source: gorgias.com/pricing, checked 29 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• The only AI Agent built for ecommerce | Gorgias ↗www.gorgias.com
• Gorgias Pricing - AI-Powered Ecommerce CX Platform Plans ↗www.gorgias.com

Company website

gorgias.com: product, pricing and policy pages

YC directory mirror

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Human review

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knowledge_base

manual_review

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.