Level AI

Analyze customer interactions and improve human and AI service quality

Linked from thelevel.ai · checked 30 Oct

Tool type: AI customer-experience quality and automation platform
Made for: Contact centers and enterprise customer-experience teams
Runs on: Enterprise CX platform connected to conversation and CRM data
Last checked: 30 Oct 2026; 1 product sources

What it does

Level AI is a customer-experience platform built around AI analysis, quality management and service agents. It scores interactions against shared rubrics, identifies customer themes and provides real-time assistance or coaching for teams. Virtual agents and workers can also carry out configured support workflows.

The platform brings conversation, CRM and other operational signals into a common view for quality and customer insight. It is useful for contact centers evaluating both human and AI interactions. Access and pricing are arranged with the provider; calibrate scoring and action permissions against the organization’s own service standards.

What it can do

Conversation scoring
Quality management
Customer insights
Agent assistance
Coaching
Virtual agents
Workflow automation

Before you choose

Automated scores require calibration and review before use in personnel decisions.
Confirm which quality, analytics and agent capabilities are included.

Listed under

Get started

Define quality criteria, channels and required integrations.
Connect authorized interaction and customer data.
Calibrate scores, test agents and review coaching recommendations.

Schedule a Level AI demonstration

Plans and prices

Request a quote for the required conversation volumes, quality tools, channels and agent capabilities.

Level AI doesn’t publish prices. You get a quote by contacting sales. See their pricing page ↗

Sources for this overview

Product pages, documentation, and pricing checked 30 Oct 2026. Each source supports part of the overview; availability and prices can change.

AI + human intelligence through the full customer journey | Level AI ↗thelevel.ai

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What’s changed

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Signals

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Data and security

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Where this comes from

How we research

Company website: thelevel.ai: product, pricing and policy pages
YC directory mirror: Batch and company name
Social accounts: Accounts the company links, and its posts on X
Human review: Checked by a person
knowledge_base
manual_review

Last checked 30 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.