LivePerson Syntrix

What it does

Syntrix is LivePerson's tool for evaluating AI agents and training live agents. It simulates customer interactions across channels, AI agents, live agents, and the systems connecting them, so teams can stress-test flows, handoffs, guardrails, and edge cases in a pre-production environment.

Teams use it in two main ways. AI and automation teams run many simulated conversations at once to check intent accuracy, tone, and compliance handling before launch. Contact centers practice live agents against synthetic personas such as a frustrated customer, then review transcripts, scorecards, and metrics, segmenting performance by agent for coaching.

Syntrix suits AI and automation teams, contact center leaders, and compliance or risk teams. Access starts with a demo request, and pricing for Syntrix itself is not published. Savings and speed figures on the page are vendor estimates, so buyers should confirm results in their own environment.

What it can do

• Run multiple simulated customer conversations simultaneously to test AI agent performance across edge cases
• Test guardrails and compliance handling before deployment
• Create synthetic customer personas to simulate behavioral patterns across channels
• Train live agents with simulated customers and practice compliance and empathy
• Evaluate conversation quality with transcript analysis, scorecards, and metrics
• Segment performance by agent to identify behavior patterns and coach

Before you choose

• Syntrix pricing is not published; the pricing page covers Conversational Cloud plans and says to request a quote.
• Performance and cost figures on the page are vendor estimates and are not independently verified.
• Use depends on the broader LivePerson platform and its integrations, which are only generally described for Syntrix.

Listed under

• Support

Get started

The Syntrix page offers a demo request as the starting action.

1. Request a demo through the Syntrix page to discuss fit and access.
2. Define customer personas and scenarios that reflect your channels and compliance requirements.
3. Connect the AI agents or live agent training flows you want to test and review the resulting transcripts and scorecards.

Contact LivePerson to confirm Syntrix pricing. The LivePerson pricing page covers Bronze, Silver, and Gold Conversational Cloud tiers and directs buyers to request a quote or submit a Request for Proposal.

We couldn’t find published prices for LivePerson Syntrix. See their pricing page ↗

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• Syntrix: AI agent evaluation and live agent training platform ↗www.liveperson.com
• LivePerson Pricing – Flexible Plans for Every Business ↗www.liveperson.com
• The Best Conversational AI Platform for Business | LivePerson ↗www.liveperson.com

Company website

liveperson.com: product, pricing and policy pages

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Human review

Checked by a person

knowledge_base

manual_review

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.