Omilia

What it does

Omilia is a self-learning agentic customer experience platform for voice and digital customer service. It learns from real customer conversations, whether handled by AI or human agents, using outcomes such as resolution success, agent corrections, and customer feedback. The platform covers conversational service agents, security agents for anti-fraud and authentication, agent assistance, and analytics.

Teams can build and deploy agents by ingesting existing knowledge sources and APIs, then improve them through a monitor, analyze, build, evaluate, and launch cycle with human review before changes go live. Notable components include the Lexis text-to-speech voice engine, Workforce AI for analyzing calls and chats, and Developer CoPilot for creating and improving agents.

It suits enterprise contact centers, especially in banking, telecom, travel, and energy, that want automated voice and chat self-service. Access is through a demo request, and no public pricing is listed. Complex integrations with legacy telephony or core systems take longer than straightforward deployments.

What it can do

• Voice and chat conversational service agents that handle customer interactions across channels
• Self-learning loop that improves agents from real interaction outcomes with human review
• Lexis text-to-speech voice synthesis with custom voice cloning and multilingual personas
• Workforce AI for automated call summarization, quality scoring, sentiment analysis, and compliance monitoring
• Anti-fraud and voice biometric security agents

Works with

• NICE CXone
• RingCentral
• Amazon Connect
• Talkdesk
• Lifesize CXengage
• Microsoft Dynamics 365
• Salesforce
• SAP

Before you choose

• Complex integrations with legacy telephony or core systems take longer than straightforward deployments.
• Voice cloning and voice options depend on the chosen implementation; confirm details with Omilia.

Listed under

• Support
• Call center automation
• Chatbots
• Contact center
• Conversational AI
• Customer service
• Enterprise

Get started

Contact route to a personalized demo; the page does not describe self-serve sign-up.

1. Request a demo to review use cases and supported channels.
2. Provide existing knowledge sources, FAQs, and APIs so production agents can be built without writing conversation flows from scratch.
3. Connect the platform to your contact center or CRM using the pre-built integrations or open REST APIs, and plan for professional services on complex legacy integrations.

Confirm pricing, licensing model, and any trial terms with Omilia when requesting a demo.

We couldn’t find published prices for Omilia.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• The Self-Learning Agentic CX Platform | Omilia ↗omilia.com
• Workforce AI | AI Call Center Workforce Optimization | Omilia ↗omilia.com
• Lexis Voice Synthesis | Omilia ↗omilia.com
• Omilia Conversational Intelligence | Conversational AI solutions ↗omilia.com

Company website

omilia.com: product, pricing and policy pages

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Human review

Checked by a person

knowledge_base

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Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.