Typewise

What it does

Typewise is an AI customer experience platform for businesses. It takes in customer requests from channels such as email, chat, WhatsApp and social, works across business systems such as CRM, ERP and help-center content, and aims to resolve tickets end to end: looking up the order, applying the company's policy, taking actions in connected systems and closing the request, or handing it to a person with full context when approval or judgment is needed.

Teams set up AI specialists in plain language through an AI operator called Nova, which drafts specialists and channel connections and simulates changes before they go live. Every action is logged, AI can be paused for any topic, and built-in approvals, simulations and insights track resolution rates and customer satisfaction. Pricing is usage-linked: a monthly plan plus a per-resolution rate, with full resolutions counted once and partial hand-offs counted at half.

Typewise suits support teams at small and mid-size businesses that want a fast, no-code start, and enterprises that need SSO, a custom DPA and governance. It is used through a web workspace with a 14-day free trial that requires no card. Results depend on connected systems and knowledge quality, and Enterprise pricing is quoted through sales.

What it can do

• Resolves customer service requests end to end, including order lookups, policy application and ticket closure
• Routes requests from a supervisor to domain specialists such as billing, warranty and returns
• Hands off to human agents with full context when approval or judgment is needed
• Creates and tests AI specialists from plain-language requests through Nova
• Provides insights on resolution rates, intents, quality and CSAT

Works with

• CRM
• ERP
• ITSM
• help desk
• billing system
• commerce systems
• WhatsApp Business

Before you choose

• Results depend on connected systems and the quality of knowledge sources; test before scaling.
• Enterprise plans are quoted through sales, and Business needs annual billing.
• Some actions and approvals are configurable and sensitive actions can be routed to people.

Listed under

• Support
• AI agents
• Customer support
• E-commerce
• Enterprise
• Helpdesk automation
• Multichannel

Get started

Free trial with no credit card required.

1. Describe how your business works in the company configuration and add general guidelines
2. Add a knowledge source such as a website or uploaded file and test it in the Playground
3. Connect an email or chat channel, create a specialist, and invite your team with roles

Each plan starts with a 14-day trial of 100 resolution credits and $10 AI Operator credits, no card required. Usage is billed per resolution on top of the base fee: $2 pay as you go, down to $1 with volume packages. Full resolution counts 1.0, partial 0.5, unresolved free. Additional users are $89/month. Prices shown in USD; local currency shown at parity.

14-day free trial.

Source: typewise.app/pricing, checked 29 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• AI Customer Experience Platform | Typewise ↗www.typewise.app
• How it works | Typewise ↗www.typewise.app
• Terms of Service | Typewise ↗www.typewise.app
• Getting started - Typewise Documentation ↗docs.typewise.app
• Pricing — Pay per Resolution | Typewise ↗www.typewise.app
• Trust Center | Typewise ↗www.typewise.app
• Nova — the AI Operator for Customer Experience | Typewise ↗www.typewise.app

Company website

typewise.app: product, pricing and policy pages

Hacker News

Launch posts and discussion

YC directory mirror

Batch and company name

Social accounts

Accounts the company links, and its posts on X

Human review

Checked by a person

knowledge_base

manual_review

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.