Yuma AI

What it does

Yuma AI is an ecommerce customer service platform that resolves support tickets end to end from inside the helpdesk a team already uses. It reads each conversation, follows the matching playbook in a Handbook, and takes real actions in connected tools such as Shopify, Recharge, or Loop for tracking, returns, refunds, cancellations, and address changes.

Teams connect Yuma to a helpdesk such as Gorgias or Zendesk and to Shopify, then build playbooks from an existing SOP or in conversation with Yuma 2.0. Playbooks are tested before they go live, and anything the Handbook does not cover goes to a person on the team with context. Sales AI, Social AI, Chat AI, and Voice AI run on the same platform.

Yuma suits ecommerce and DTC support teams. Cost is outcome-based: only tickets Yuma fully resolves are billed, and annual bundles are custom-sized to forecast volume. Automation rates cited on the site are vendor-reported customer figures.

What it can do

• Resolves order status (WISMO), returns, refunds, cancellations, subscription changes, and address edits end to end
• Handles pre-purchase product questions via an on-storefront Q&A widget (Sales AI)
• Moderates and auto-replies on Facebook and Instagram (Social AI)
• Builds and tests playbooks from an SOP or a conversation (Yuma 2.0)
• Escalates unresolved tickets to a human with full context
• Answers inbound calls in an AI voice (Voice AI)

Works with

• Shopify
• Gorgias
• Zendesk
• Kustomer
• Klaviyo
• Recharge
• Loop Returns
• ShipStation
• ShipBob
• Salesforce Service Cloud

Before you choose

• Pricing is outcome-based on fully resolved tickets; plan figures on the pricing page are illustrative and exact cost requires a quote.
• Automation rates are vendor-reported from customer case studies, not independently verified.
• Trial and implementation-fee terms are described differently across pages; confirm them with sales before committing.

Listed under

• Support
• AI agents
• Customer support
• Ecommerce
• Helpdesk automation
• Outcome-based pricing
• Shopify

Get started

Sales-assisted onboarding; Shopify and Gorgias app installs are also listed.

1. Connect Yuma to your helpdesk (for example Gorgias or Zendesk) and your Shopify store; the site says this takes hours, not weeks.
2. Train Yuma on past conversations, your knowledge base, and brand voice, with safety checks on replies before they send.
3. Set the confidence threshold and let agents start resolving, routing unresolved cases to your team.

Billed per fully resolved conversation: a ticket Yuma handles end to end with no human involved, counted once. Tickets a human touches are not charged. Annual bundles carry a 12-month commitment paid upfront and are sized around your forecast; monthly plans bill extra full resolutions at $1.50 each. Every contract starts with a 30-day free trial, which is not a permanent free tier.

We couldn’t find published prices for Yuma AI. See their pricing page ↗

30-day free trial.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• Yuma AI | Ecommerce AI for Support, Sales, Social & Chat ↗yuma.ai
• Pricing: Pay Only for Resolved Tickets | Yuma AI ↗yuma.ai

Company website

yuma.ai: product, pricing and policy pages

Hacker News

Launch posts and discussion

YC directory mirror

Batch and company name

Social accounts

Accounts the company links, and its posts on X

Human review

Checked by a person

knowledge_base

manual_review

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.