Answer Engine

What it does

Answer Engine takes natural-language questions and returns specific answers drawn from your organization's existing content, including documents, presentations, text, images, audio, and video. Instead of a list of links, it shows the answer along with its source citation, the exact page, slide, or timestamp where it appears. It indexes content where it already lives, using integrations and API connections, and stores metadata rather than copying your files.

People use it to find information across siloed tools without manually curating a knowledge base. Access routes include the Answer Engine web app, the Capacity platform, messaging tools such as Slack, Teams, Zoom, and Google Chat, and intranets or websites. Answers respect existing permissions, so users only see content they are authorized to view. Analytics show what users are searching for and where knowledge gaps exist.

It suits enterprise and support teams with knowledge spread across many systems, including regulated environments that need role-based access controls. Vendor materials describe onboarding as a six-week process requiring a kickoff, weekly status meetings, and data access, with a demo request as the starting step. No self-serve trial is listed. It indexes 50+ sources and works with most common document, PDF, text, audio, image, and video formats.

What it can do

• Answers natural-language questions with specific passages from source files
• Provides source citations showing the exact page, slide, or timestamp
• Searches across documents, presentations, text, images, audio, and video
• Indexes content in place with permission-based access and no file migration
• Shows analytics on user questions and knowledge gaps

Works with

• AWS
• Google Drive
• Salesforce
• ServiceNow
• Slack
• Microsoft Teams
• Zoom
• Google Chat

Before you choose

• Answer Engine indexes content in place and does not move or store your files; removed source files remove matching metadata.
• Onboarding requires an internal team to provide data access and collaborate on rollout.
• Pricing on the Capacity pricing page covers the broader Capacity Platform; confirm with Capacity what Answer Engine costs on its own.

Listed under

• Productivity

Get started

Start by requesting a demo; no self-serve signup is listed.

1. Request a demo through the Capacity Answer Engine page.
2. Attend the kickoff and weekly status meetings during the six-week onboarding process.
3. Work with your team to grant Capacity access to the relevant data sources.

Capacity Platform pricing combines an annual platform subscription with usage-based pricing. Tier fees and per-unit usage rates are quoted by Capacity. Confirm whether Answer Engine is sold on its own or only within the platform, and verify the currency, before purchase.

Source: capacity.com/pricing, checked 29 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• Enterprise Search Software - Capacity ↗capacity.com
• Pricing - CX Automation Platform for Support - Capacity ↗capacity.com
• AI Development Platform - Capacity ↗capacity.com
• AI Workflow Automation - Capacity ↗capacity.com
• AI Automation Software - Capacity ↗capacity.com

Company website

capacity.com: product, pricing and policy pages

YC directory mirror

Batch and company name

Web search

Confirms the official site

Human review

Checked by a person

knowledge_base

manual_review

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.