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Capacity

Capacity is a unified AI-native customer experience platform for contact centers and support teams. Its products include AI agents for self-service across voice, chat, SMS, email and web, real-time agent assist, conversation analytics, outbound campaigns, and a no-code workflow builder with an API and developer platform. Its AI Knowledge Orchestration Layer provides consistent knowledge across these channels. The company serves mid-market and enterprise organizations, including healthcare, retail, financial services and insurance.

Linked from capacity.com · checked 29 Oct

Visit capacity.com
Status
Active
Checked 29 Oct 2026
Based in
Unknown
Founded
Unknown
Not confirmed yet
Tools listed
4

Tools from Capacity

  • Capacity Real-time Agent Assist

    AI assist tools that guide contact-center agents in real time

    Sales · Contact sales · Checked

    Annual platform fee plus usage pricingPriced per hour of agent time; bundling real-time assist with conversation intelligence is described as best value. Request a quote for the rate.
  • Answer Engine

    AI search that answers questions from your company's files and systems.

    Productivity · Book a demo · Checked

    Platform tiers plus usage pricingCore, Pro, and Enterprise tiers are sized by number of users; AI Agent usage is priced per chat response, voice minute, email response, or SMS message.
  • Capacity Auto QA

    Scores every voice, chat and ticket interaction against your criteria with AI.

    Support · Book a demo · Checked

    Platform fee plus usagePricing combines an annual platform subscription (Core, Pro or Enterprise, sized by number of users) with usage-based charges. Numeric rates are not listed, so confirm costs with the Capacity team.
  • Capacity AI Agents

    AI agents that resolve inbound inquiries across voice, chat, SMS and email

    Support · Contact sales · Checked

    Platform fee plus usage pricingAnnual platform subscription in three tiers (Core, Pro, Enterprise) plus usage-based fees for AI agents, agent assist and integrations; request a quote for exact rates.

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