Capacity AI Agents

What it does

Capacity AI Agents handle customer inquiries across voice, chat, SMS and email. Each agent draws answers from a shared knowledge layer that connects to existing sources such as websites, SharePoint, Salesforce and ServiceNow, so content does not need to be migrated. Agents can answer questions and, through prebuilt and custom integrations, create or update CRM records, open helpdesk tickets and trigger workflows.

Teams use the agents to resolve routine inquiries before they reach a live queue. When a call needs a person, the full conversation context moves with it. The same knowledge layer serves all four channels, so answers stay consistent whether a customer calls, chats, texts or emails, and structured flows can be combined with open-ended AI in one conversation.

The product suits contact center and support teams with inbound volume across several channels. Access starts with a demo request, and voice deployments are typically production-ready in 6 to 8 weeks with a partner-led implementation team. Pricing combines an annual platform subscription with usage-based fees.

What it can do

• Voice AI agent that authenticates callers, resolves inquiries and routes to a human with context
• Chat AI agent for websites and apps that answers questions and takes actions in connected systems
• Email AI agent that classifies inbound emails and replies using the shared knowledge layer
• SMS AI agent for two-way conversations with CRM lookups and record updates
• Shared AI Knowledge Orchestration Layer indexing websites, SharePoint, Salesforce, ServiceNow and native knowledge bases
• Workflow triggers that create cases, update CRM records and send notifications after resolution

Works with

• Salesforce
• ServiceNow
• SharePoint
• Zendesk
• Slack
• Microsoft Teams
• HubSpot
• Jira

Before you choose

• Pricing is an annual platform subscription plus usage-based fees; rates are quoted by the vendor, so budget requires a quote.
• Voice deployments are typically production-ready in 6 to 8 weeks, so timelines should be planned around that.
• Access starts with a demo or contact request rather than an open self-serve sign-up.

Listed under

• Support

Get started

Visitors are directed to request a demo or talk to the team.

1. Connect existing knowledge sources such as your website, SharePoint, Salesforce or ServiceNow without migrating content.
2. Choose the channels to deploy (voice, chat, SMS or email) and configure structured flows, open-ended AI or both.
3. Connect CRM or helpdesk systems through prebuilt or custom integrations so the agent can take actions, and plan for the partner-led implementation and hypercare period.

Platform fee is an annual subscription in three tiers sized by number of users. AI agent usage is priced per response (chat and email), per minute (voice) and per message (SMS), with volume discounts. Agent Assist and conversation intelligence are priced per hour of agent time. Integrations and add-ons are separate; contact Capacity for a quote.

Source: capacity.com/pricing, checked 29 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• AI Agents for Inbound - AI Agents for Call Centers - Capacity ↗capacity.com
• Pricing - CX Automation Platform for Support - Capacity ↗capacity.com
• AI Development Platform - Capacity ↗capacity.com
• AI Workflow Automation - Capacity ↗capacity.com
• AI Automation Software - Capacity ↗capacity.com

Company website

capacity.com: product, pricing and policy pages

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Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.