Capacity Real-time Agent Assist

What it does

Capacity Real-time Agent Assist listens to live customer conversations by capturing and transcribing audio from the agent's desktop, then identifies customer intent and sentiment. It turns that into on-screen guidance for the agent: knowledge base answers, dynamic checklists, keyword-triggered alerts, coaching prompts for objections, automatic summaries and post-call data capture.

Contact centers use it to surface answers during a live interaction instead of having agents run repeated searches. The page says it needs no existing call recording system, works with CRMs and helpdesks, and includes live captioning and 100% auto QA. Intent analysis, coaching prompts and alerts can be customized.

It suits support and contact-center teams handling live agent interactions, especially those that want faster resolutions and quicker onboarding for new agents. Access starts with a demo request. Pricing combines an annual platform subscription with usage pricing per hour of agent time, and the unit rates are not published.

What it can do

• Live audio capture and real-time transcription from the agent desktop, with live captioning
• Intent and sentiment analysis with customizable intent-based dynamic checklists
• Keyword-triggered live alerts and AI-powered knowledge base lookup
• Real-time coaching and objection-handling prompts based on conversational context
• Automatic post-call data capture, auto-generated conversation summaries and 100% auto QA

Works with

• Salesforce
• ServiceNow
• Zendesk
• Slack
• Microsoft Teams
• Zoom

Before you choose

• Pricing is partly usage-based per hour of agent time, so costs scale with agent volume and should be modeled with the vendor.
• Platform-fee amounts and unit rates are not listed publicly; confirm them when requesting a demo.
• Confirm which agent-facing surfaces are supported, since the page describes desktop audio capture only.

Listed under

• Sales
• Calls and coaching

Get started

Request a demo through Capacity; pricing is custom and quoted by the sales team.

1. Request a demo through the Capacity agent assist page to scope your team's needs.
2. Connect Capacity to your CRM, helpdesk or other enterprise tools from the listed integrations.
3. Configure intent analysis, keyword alerts, coaching prompts and knowledge base content for your use cases.

Platform tiers (Core, Pro, Enterprise) are annual subscriptions sized by number of users; Real-time Agent Assist is priced per hour of agent time. Integrations and add-ons are separate. Confirm amounts with Capacity.

Source: capacity.com/pricing, checked 29 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• Real Time Agent Assist for Contact Centers - Capacity ↗capacity.com
• Pricing - CX Automation Platform for Support - Capacity ↗capacity.com
• AI Development Platform - Capacity ↗capacity.com
• AI Workflow Automation - Capacity ↗capacity.com
• AI Automation Software - Capacity ↗capacity.com

Company website

capacity.com: product, pricing and policy pages

YC directory mirror

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Web search

Confirms the official site

Human review

Checked by a person

knowledge_base

manual_review

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.