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eesel AI Helpdesk Agent

by eesel AI@eeselaiSydney, New South Wales, AustraliaNo ratings yet

AI customer service agent that drafts and handles helpdesk tickets from past tickets and docs.

Visit eesel.ai
Tool type
AI customer service agent for helpdesks
Made for
Support teams and helpdesk operators
Runs on
Web and connected helpdesks
Runs through the eesel workspace and supported support channels.
Last checked
29 Oct 2026
3 product sources

What it does

eesel AI Helpdesk Agent takes in past support tickets, help center articles, macros, internal docs and website pages, then works inside your existing helpdesk to draft replies, categorise and triage tickets, and flag escalations for review. Replies can be drafted for approval first, and each action can be set to run on its own, ask first, or stay off.

Support teams use it to draft replies from approved sources, test their documentation by simulating it against past tickets to find gaps, and draft knowledge base articles where coverage is thin. It connects to tools such as Zendesk, Freshdesk, Intercom, HubSpot, Gorgias, Front, Help Scout, Salesforce and Jira Service Management, and also works in Slack, a website chat bubble and Gmail.

It suits support teams that want a supervised rollout before autonomous replies. Access is through a web dashboard, and a free 100-credit trial needs no card. Paid plans bill per credit, where a ticket or chat uses one credit, and extra credits are billed as overage only if you turn that on. The vendor describes SOC 2 Type II as underway, and results depend on the quality of the source material connected.

What it can do

  • Drafts replies to tickets using past tickets, help center articles and macros as sources
  • Triages tickets and flags escalations for team review before any reply is sent
  • Runs simulations on past tickets to find documentation gaps before going live
  • Drafts knowledge base articles from recurring ticket themes
  • Replies in 80+ languages, answering in the language the customer wrote in
  • Works inside the helpdesk, Slack, website chat bubble and email

Works with

  • Zendesk
  • Freshdesk
  • Intercom
  • HubSpot
  • Gorgias
  • Front
  • Help Scout
  • Salesforce
  • Jira Service Management
  • Slack

Example workflows

Draft replies to new helpdesk tickets
Input: a new ticket in Zendesk or Freshdesk. Steps: the agent looks up a matching help center article and past ticket, then drafts a reply in the customer's language. Output: a draft reply placed in the ticket for a human to approve or reject.
Find documentation gaps before going live
Input: a set of past tickets run as a simulation. Steps: the agent groups tickets by theme and shows where its sources lack answers, and the team adds the missing documents and re-runs. Output: a coverage report by theme and a list of sources to add.

Before you choose

  • Nothing runs until an automation is created, and each action can be set to run on its own, ask first, or stay off.
  • Paid plans bill per credit (one ticket or chat is one credit), with overage available only if enabled; see the pricing page for current plan sizes.
  • SOC 2 Type II is described as underway; security documents are available on request under NDA.

Listed under

Get started

Free trial with 100 credits; a card is only needed when choosing a paid plan.

  1. Create a free account at the dashboard sign-up page and open the chat to describe what the agent should do.
  2. Connect your helpdesk such as Zendesk or Freshdesk, and approve the sign-in in that tool when prompted.
  3. Connect sources such as your help center, past tickets and website, then run a simulation before turning on any automation.
Start free, no card needed

Plans and prices

Prices in USD

The free plan gives 100 credits as a trial, not a permanent free tier. Paid plans bill monthly per credit batch; a ticket or chat is 1 credit. Overage is $0.80 per extra credit if turned on with a cap. Paying yearly gives two months free. Enterprise pricing is custom.

Free trialFreeTrial allowance of 100 credits; not a permanent free tier.
  • 100 credits to try every feature
  • Every integration included
Teammate (500 credits)$299/moMonthly billing; larger credit batches cost more and are listed on the pricing page.
  • Every integration and channel
  • Unlimited agents and seats
Teammate (1,000 credits)$499/moMonthly billing; see pricing page for all sizes.
  • Every integration and channel
  • Unlimited agents and seats

Source: eesel.ai/pricing, checked 29 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

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Where this comes from

How we research
Company website
eesel.ai: product, pricing and policy pages
YC directory mirror
Batch and company name
Social accounts
Accounts the company links, and its posts on X
Human review
Checked by a person
knowledge_base

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.