Zoom Virtual Agent

What it does

Zoom Virtual Agent takes in customer questions and requests by phone and digital messaging, then answers them or completes tasks such as routing calls, taking messages, booking appointments and creating or updating tickets. It draws on customer-approved knowledge bases and connected business systems, and produces spoken or written replies, escalations to live agents, and performance reports covering cost savings, containment rates and engagement duration.

Teams use it in three roles: self-service customer support, an AI receptionist that greets and routes callers, and an internal IT helpdesk linked to ITSM tools. Its distinguishing points are native handoff to Zoom Contact Center and Zoom Phone with conversation context kept, a no-code AI Studio for building workflows, selectable neural voices, and pre-launch simulation and phone-based testing of voice agents. Connections cover major CRMs and knowledge bases.

It suits support, contact-centre and IT teams, particularly those already on Zoom products. Zoom describes setup as possible in about 30 minutes, but access runs through Zoom's sales team rather than self-serve signup, and pricing was not confirmed here. Vendor-reported customer results are not independently verified, and effectiveness depends on the quality of the approved knowledge sources you connect.

What it can do

• Handles customer requests over phone and digital messaging channels
• AI receptionist that routes calls, takes messages, answers questions and books appointments
• Internal IT helpdesk that creates tickets and updates statuses in ITSM systems
• No-code AI Studio for designing, testing and deploying conversational workflows
• Reporting on cost savings, containment rates, engagement duration and skill usage
• Simulation and phone-based testing of voice agents before launch

Works with

• Zoom Contact Center
• Zoom Phone
• Zoom Quality Management
• Salesforce
• Zendesk
• Microsoft Dynamics
• Intercom
• Kustomer
• Genesys Cloud
• Amazon Connect

Example workflows

AI receptionist for inbound calls

Input: incoming calls to a business line routed from Zoom Phone. Steps: the agent greets the caller, answers questions from approved sources, then routes to a team, takes a message or books an appointment. Output: routed calls, messages and booked appointments.

Internal IT helpdesk requests

Input: an employee's technical issue plus a connected ITSM system. Steps: the agent converses with the employee, attempts resolution, and creates or updates a ticket if needed. Output: a resolved request or a ticket with updated status.

Before you choose

• Answers are drawn from customer-approved sources, so knowledge base quality directly affects results.
• Handoff features are described mainly within Zoom Contact Center and Zoom Phone; confirm requirements for other CCaaS setups.
• Customer results quoted on the page are vendor-reported and not independently verified.

Listed under

• Support
• Chat and email agents
• Help desk
• Voice and phone agents
• AI receptionist
• Chatbot
• Contact center
• Customer support
• Enterprise
• IT helpdesk

Get started

Sales form on product page; a demo call line is also listed

1. Contact Zoom sales via the form on the product page to scope a deployment.
2. Connect your CRM, ticketing system and knowledge base, which the agent uses as approved sources.
3. Build the workflow in the no-code AI Studio, test with simulation and phone-based testing, then go live.

No prices, plans or meters were confirmed on the product pages. See Zoom's virtual agent pricing page or contact sales.

We couldn’t find published prices for Zoom Virtual Agent. See their pricing page ↗

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• Virtual Agent - 24/7 Support Solutions | Zoom ↗www.zoom.com
• Getting started with Contact Center AI | Zoom ↗www.zoom.com

Company website

zoom.com: product, pricing and policy pages

YC directory mirror

Batch and company name

Social accounts

Accounts the company links, and its posts on X

Human review

Checked by a person

knowledge_base

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.