eGain AI Knowledge Hub

What it does

eGain AI Knowledge Hub is the knowledge foundation for enterprise AI and customer experience automation. It connects an organization's content silos into one hub so that AI interactions can draw on trusted, consistent, and compliant answers.

Knowledge teams create and curate articles with AI and subject-matter experts, using Genie to draft or update several articles at once from a plain description. Knowledge Automation, Orchestration, and Intelligence work to keep published content current by surfacing questions customers ask, flagging gaps, and checking for duplicates, compliance issues, and stale material. Knowledge Graphs link regulations, products, and content so answers can be traced to the rule behind them.

It is built for enterprise contact centers and customer service organizations, including regulated sectors such as healthcare and banking. The listed price is $25 per user per month, and a free trial is offered. Setup and integration details are not spelled out, so confirm them with eGain.

What it can do

• Connects content silos into one knowledge hub as a single source of trusted answers
• Creates and curates knowledge with AI and experts, with Genie drafting or updating multiple articles from a description
• Configures content workflows for compliance and speed
• Knowledge Automation and Orchestration surface customer questions, flag missing content, and help close gaps
• Knowledge Intelligence checks published content for duplicates, compliance gaps, and stale material
• Knowledge Graphs relate regulations, products, and content so answers trace back to their source

Before you choose

• Listed price is $25 per user per month, so cost scales with user count
• Integration and deployment requirements are not detailed publicly, so confirm them with eGain before committing
• The pricing page's free trial is listed for eGain AI Agent, so confirm trial terms for the Knowledge Hub

Listed under

• Support
• Knowledge base
• AI agents
• Compliance
• Contact center
• Content automation
• Customer service
• Enterprise

Get started

A free trial and a no-cost 30-day guided pilot are available.

1. Start a free trial from the eGain AI Knowledge Hub pricing page or talk to sales
2. Optionally apply for the no-cost 30-day guided pilot with eGain's implementation team
3. Request a demo to see the hub in action

Suggested list price per user per month. A free trial is offered, but its length is not stated; the free trial is for AI Agent per the page.

Source: egain.com/pricing, checked 30 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 30 Oct 2026. Each source supports part of the overview; availability and prices can change.

• Pricing - eGain ↗www.egain.com
• eGain AI Knowledge Hub: Trusted Knowledge for Enterprise AI | eGain ↗www.egain.com
• AI Knowledge Platform for CX and Customer Service Automation | eGain ↗www.egain.com

Company website

egain.com: product, pricing and policy pages

YC directory mirror

Batch and company name

Social accounts

Accounts the company links, and its posts on X

Human review

Checked by a person

knowledge_base

manual_review

Last checked 30 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.