Pylon

What it does

Pylon brings customer conversations from Slack, Microsoft Teams, email, chat widget, SMS, WhatsApp, Discord, Telegram and phone into one ticket queue linked to account context. Agents draw on connected CRM, product usage, logs and code to investigate issues, answer follow-up questions and take action on tickets.

Support teams use Pylon as a shared workspace where humans and agents handle the same tickets. Assist Agent investigates and acts on request, Automations run repeatable workflows on events or schedules, Skills hold reusable instructions, Support Agent resolves customer questions across channels, and Slack Agent answers questions from Slack. Pylon's context is also available over MCP.

Pylon suits B2B support, customer success and support engineering teams with complex accounts and multi-platform conversations. It is used through the web app after booking a demo. Pricing combines per-seat plans with usage-based AI credits that carry a 5,000-credit minimum commitment, so AI-heavy use needs budgeting. Phone and Account Intelligence are paid add-ons.

What it can do

• Unified ticketing across Slack, Microsoft Teams, email, chat widget, SMS, WhatsApp, Discord and phone
• Assist Agent for on-request ticket investigation and external-system follow-up
• Automations that run workflows on events or schedules using Skills
• Account Intelligence with account notebooks, health scores and activity timeline (add-on)
• Knowledge base with AI article generation and AI KB answers
• Analytics and reporting including SLA and CSAT reporting

Works with

• Slack
• Microsoft Teams
• HubSpot
• Salesforce
• Linear
• Jira
• Snowflake
• BigQuery
• Gong
• Notion

Before you choose

• AI features run on credits with a 5,000-credit minimum commitment, so heavy automation raises usage.
• Phone and Account Intelligence are paid add-ons, and features such as RBAC, customer portal and custom reporting require Advanced or higher.
• Pricing is seat-based plus credits, not per ticket; Enterprise requires a custom quote and new customers have a minimum seat count.

Listed under

• Support
• AI agents
• B2B
• Customer success
• Customer support
• Helpdesk
• Slack support

Get started

Demo booking is the primary entry; sign-in exists for existing customers.

1. Book a demo with a Pylon representative to size seats and credits.
2. Connect your intake channels such as Slack, Microsoft Teams or email from the admin settings.
3. Configure routing, queues and SLAs, then create Skills and Automations for repeatable work.

Seat plans are billed on an annual contract. AI features run on credits with a 5,000-credit minimum commitment; additional credits can be bought in-product. Phone add-on is $35/seat/month and Account Intelligence is $10/customer account/month. Free trials are offered to prospects through a sales representative.

Source: usepylon.com/pricing, checked 29 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• Pylon: Agentic B2B Support ↗www.usepylon.com
• Book a Demo | Pylon ↗www.usepylon.com
• About Pylon | Building the Future of B2B Support ↗www.usepylon.com
• Introduction | Pylon ↗docs.usepylon.com
• Pricing | Pylon ↗www.usepylon.com

Company website

usepylon.com: product, pricing and policy pages

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Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.