Botpress

What it does

Botpress is a platform for building AI agents that handle customer support conversations. It takes in customer messages across supported channels such as webchat, WhatsApp, along with knowledge base content, uploaded files and connected tools, and produces agents that answer questions, take actions like issuing refunds or updating account details, and hand off to a human with conversation history when needed.

People build agents through a conversational builder called Vibe in Botpress Viber, describing the agent's role, knowledge and escalation rules, then testing in Preview before publishing. Webchat can be embedded on a website by pasting a snippet, or shared through a hosted link. Botpress also offers Botpress Studio, a visual builder, Botpress ADK, a TypeScript library, and Botpress Desk, a ticket management system. Pricing is based on monthly conversations with AI usage included.

Botpress suits support teams and developers building agents that handle multi-step requests and hand over to people when needed. The free plan provides a small recurring conversation allowance, while paid plans add capacity and operating controls. Teams should test the knowledge, actions and escalation behavior before publishing an agent to customer channels. Conversation packs and AI usage have separate limits, and storage, channel availability and governance depend on the plan.

What it can do

• Build AI support agents by describing them in natural language through Vibe
• Take actions such as refunds, account updates and order corrections
• Hand off to human agents with conversation history and troubleshooting context
• Maintain a knowledge base from websites, FAQs and uploaded files
• Test agents in Preview before publishing
• Embed webchat on a website or share a hosted link

Works with

• Botpress Integrations: connect agents to channels, tools and services (per docs overview)
• HTTP APIs and MCP tools (per Viber quickstart)

Example workflows

Support agent for shipping and returns

Illustrative example. Input: a help center and a description of the agent's role. Steps: describe the agent to Vibe, add the help center as knowledge, set billing disputes to escalate, test in Preview, publish and embed webchat. Output: a published webchat agent that answers shipping and return questions and escalates billing disputes to a person.

Refund request handling

Illustrative example. Input: a customer refund request and the escalation rule set by the builder. Steps: the agent reviews the request, approves refunds within the defined conditions, and routes requests above the set threshold to a human with conversation history. Output: an issued refund or a handoff ticket with context attached.

Before you choose

• Plan limits on conversations, seats, storage and channels determine which features are available
• Conversation overage is handled by auto-recharge packs on paid plans; Free has no top-ups
• Security and reliability claims on the site are vendor statements; verify requirements with the vendor

Listed under

• Support
• Chat and email agents
• Help desk
• AI agents
• Chatbot
• Customer support
• Enterprise
• Escalation
• Helpdesk

Get started

Free plan includes 100 conversations per month with no credit card required.

1. Open Botpress Viber, select a workspace and choose New agent, then describe the agent's audience, goals, knowledge and escalation behavior
2. Refine the agent in the same conversation and test it using Preview
3. Select Publish changes, then open Deploy > Channels > Webchat and copy the embed snippet

Free includes 100 conversations/month with no top-ups or overage. Plus is $150/month billed annually with 250 conversations/month and $25 AI-usage allowance; extra packs of 100 cost $65. Team is $750/month billed annually with 1,500 conversations/month and $150 AI-usage allowance; extra packs cost $50. AI usage beyond the allowance triggers additional charges. Enterprise is quoted. Confirm monthly-billing prices and currency at checkout.

Source: botpress.com/pricing, checked 29 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• Botpress | The enterprise-grade AI agent platform for customer support ↗botpress.com
• Botpress Pricing ↗botpress.com
• Botpress documentation – Docs ↗botpress.com
• Quickstart – Docs ↗botpress.com

Company website

botpress.com: product, pricing and policy pages

YC directory mirror

Batch and company name

Human review

Checked by a person

knowledge_base

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.