Chatbase AI Agents

What it does

Chatbase takes in knowledge sources such as website content, documents, and ticket history, along with a role for the agent, plain-language procedures, and optional actions that call external systems. It produces conversational AI agents that answer customer questions, follow step-by-step procedures, and can hand conversations to a human inbox. Agents can be deployed to chat, email, and voice channels from one workspace.

Most teams build an agent by connecting data, writing instructions and guardrails, testing it against sample scenarios, publishing it to channels such as a website, WhatsApp, Slack, or email, and then reviewing resolution rates and escalations to refine it. A helpdesk inbox lets AI and human staff work from the same conversation. Widgets let agents return interactive components rather than only text, and a model selector offers several third-party models.

This suits support, sales, and product-guidance teams that want an agent handling repetitive customer questions, including retail, technology, travel, and financial services organizations. Access begins with a free trial or a demo request; the Hobby plan is listed at $32 per month billed yearly, with higher tiers and Enterprise available. Plans include message-credit limits, and enterprise-only features such as SSO and audit logs require a sales conversation.

What it can do

• Build conversational agents from connected data sources and plain-language instructions
• Define step-by-step procedures and AI actions that call external tools
• Deploy agents across chat, WhatsApp, email, Slack, and voice channels
• Test agents against real scenarios before going live
• Review resolution rates and escalations to refine agents
• Share a helpdesk inbox where AI and human staff handle the same conversation

Works with

• Stripe
• Zendesk
• Salesforce
• Intercom
• HubSpot
• Shopify
• Slack
• WhatsApp
• Messenger
• Instagram

Example workflows

Order return handling

Input: customer asks to return an item. Steps: the agent requests order number and email, calls a lookup_order action, confirms the item, and checks return window eligibility. Output: the agent confirms return eligibility and directs refund requests to billing support or a human agent, per configured guardrails.

Support inbox triage

Input: inbound customer emails or chats. Steps: the agent answers from connected sources and escalates unresolved tickets to the helpdesk inbox, where staff continue the same conversation. Output: resolved conversations are logged and open tickets are queued for human follow-up.

Before you choose

• Plans are measured in monthly message credits, and auto-recharge credits are sold separately.
• Enterprise-only features such as SSO, audit logs, and HIPAA-eligible setup require a sales conversation.
• Training content and attachment limits vary by plan and should be checked against your data volume.

Listed under

• Support
• Chat and email agents
• Help desk
• Knowledge base
• Voice and phone agents
• AI agent builder
• AI agents
• Chatbot
• Customer experience
• Customer support
• Email automation

Get started

Free trial starts from the dashboard; Enterprise requires booking a demo.

1. Connect your data sources and define the agent's role and guardrails.
2. Write a procedure and configure any actions the agent needs.
3. Test the agent against real customer scenarios, then publish it to your chosen channels.

Plans are monthly subscriptions with yearly billing discount; a 7-day trial is offered; no permanent free tier is listed. Enterprise uses custom usage-based billing.

7-day free trial.

Source: chatbase.co/pricing, checked 29 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• AI Agents for Customer Experience & Support | Chatbase ↗www.chatbase.co
• Pricing - Chatbase ↗www.chatbase.co

Company website

chatbase.co: product, pricing and policy pages

YC directory mirror

Batch and company name

Social accounts

Accounts the company links, and its posts on X

Human review

Checked by a person

knowledge_base

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.