Gladly AI

What it does

Gladly AI is a conversational AI for retail websites. Shoppers ask questions such as whether a product will fit, whether it is worth buying, or what pairs with it, and the assistant answers on the page and walks them to the right product. Customers can also be checked out inside the conversation.

One AI covers the whole customer relationship, so shopping and service needs such as returns stay in a single conversation instead of being split between two bots. It recognizes returning shoppers and what they care about, and surfaces a customer profile, conversation history across channels, and live journey context. The ecommerce team sets what it recommends, how it guides, and when things change.

Gladly AI is aimed at retail and ecommerce brands with high-intent site traffic. Brand voice, selling assertiveness, number of products offered, discount readiness, pairing recommendations, and SMS follow-up are adjustable. Access starts with a demo request; pricing and integrations are confirmed with the vendor, and the performance figures shown are vendor-reported.

What it can do

• Answers shopper product questions on the site, such as fit, value, and pairings
• Recognizes returning shoppers and remembers their preferences and history
• Keeps one conversation thread across shopping and service needs like returns
• Lets ecommerce teams tune recommendations, guidance style, and selling intensity
• Offers SMS follow-up if a customer leaves the site
• Provides a live view of customer profile, conversation history, and journey context

Before you choose

• Performance results (conversion, order size, cart recovery) are vendor-reported figures and are not independently verified.
• Integrations with specific commerce, helpdesk, or payment systems should be confirmed during a demo.
• Pricing and plan details are not published; contact the vendor for costs.

Listed under

• Marketing
• Ecommerce
• AI agent
• AI support
• Contact center
• Customer service
• Customer support
• E-commerce

Get started

Visitors are directed to 'Get a Demo'; a self-serve sign-up is not described.

1. Request a demo through the 'Get a Demo' button on the Gladly website.
2. Define what the assistant recommends, how it guides shoppers, and when content changes, as configured by the ecommerce team.
3. Set the Commerce Agent behavior options such as brand voice, pairing recommendations, and SMS follow-up.

Buyers should confirm pricing, billing terms, and any trial availability with the vendor via a demo or sales contact.

We couldn’t find published prices for Gladly AI.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• Agentic commerce platform built for top brands | Gladly ↗www.gladly.ai

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Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.