KMS Lighthouse

What it does

KMS Lighthouse is an AI knowledge management system that keeps one governed source of approved answers for enterprise customer service. It converts existing articles, policies, FAQs, decision trees, and Word, PDF, and PowerPoint files into structured knowledge items with named owners, approval workflows, and version history.

From that content it produces AI-generated answers that cite the article and version, exact verbatim answers for fields that require fixed wording, and guided scenarios for step-by-step case handling. Agents see answers inside CRM or telephony tools during live calls, customers use a self-service help center, and an organization's own AI agents can query the same content through the MCP server and open API.

It suits mid-size and large enterprises, especially in regulated sectors such as banking, insurance, healthcare, telecommunications, and utilities, and high-volume contact centers. Access is a sales-led subscription with pricing quoted per customer. Answers are limited to the organization's approved content, and the headline results are vendor-reported.

What it can do

• Agentic Content Manager detects knowledge gaps, duplicates, contradictions, and aging content from failed searches and AI fallbacks.
• AI Authoring drafts articles against a detected gap, and AI Scoring grades drafts before human review.
• Agentic RAG performs multi-step retrieval across articles and attachments while applying user entitlements at retrieval time.
• Answers AI generates grounded summary answers on search results, and AI Assistant supports follow-up questions inside an article.
• GetAnswer returns exact, verbatim approved wording for fields that require fixed compliance language.
• Guided Scenarios provide decision-tree workflows for complex cases and troubleshooting.

Works with

• Salesforce
• Microsoft Dynamics 365
• ServiceNow
• Zendesk
• Genesys
• Freshworks
• Microsoft Teams
• Azure OpenAI
• AWS

Before you choose

• Pricing is not published; each organization receives a quote based on size, use cases, and integration needs.
• Answers are grounded only in the organization's approved content, so output quality depends on the state of that content.
• Vendor-reported results such as the 269% Forrester ROI figure come from a commissioned Total Economic Impact study and individual customer testimonials, not independent verification.

Listed under

• Support
• Knowledge base
• AI search
• Contact center
• Customer self-service
• Employee onboarding
• Enterprise
• Field service

Get started

Free tailored demo with a knowledge expert reviewing your content; pricing is quoted after this.

1. Book a tailored demo so a knowledge expert can review your existing content and readiness.
2. Connect existing sources through Data Connectors or the Public API Library, and convert Word, PDF, and PowerPoint documents into structured knowledge items.
3. Assign named owners, configure approval workflows, and select the integrations for your CRM, contact center, or collaboration tools.

Offered as an enterprise SaaS subscription tailored to each organization's size, use cases, and integration needs; request a quote through a demo to confirm cost.

We couldn’t find published prices for KMS Lighthouse. See their pricing page ↗

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• AI Knowledge Management System for Enterprises | KMS Lighthouse ↗kmslh.com
• Official Information About KMS Lighthouse | AI Info ↗kmslh.com
• Integrations | KMS Lighthouse ↗kmslh.com

Company website

kmslh.com: product, pricing and policy pages

YC directory mirror

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Human review

Checked by a person

knowledge_base

manual_review

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.