Unthread

What it does

Unthread takes in requests from Slack threads, Microsoft Teams messages, email, portal submissions, and live chat, then turns them into trackable tickets. Its AI reviews the conversation, requester history, connected knowledge, and linked systems before answering a question, triggering a workflow, collecting an approval, updating a system, or escalating with the full history attached.

Teams use it to keep support work inside the chat tools they already use rather than a separate helpdesk. Distinct features include Slack- and Teams-native intake, a knowledge base that drafts documentation from resolved conversations, SLA tracking, on-call routing, and ITIL-oriented capabilities such as CMDB, change management, and CAB approvals.

Unthread is aimed at IT, HR, customer support, employee support, and RevOps teams, especially Slack-native organizations. It does not offer self-serve signup: teams request a demo and then receive a 14-day trial. The Pro plan starts at $85 per agent per month with a five-seat minimum and conversation limits; Business and Enterprise tiers require contacting the company.

What it can do

• Create, track, and resolve support tickets from Slack and Microsoft Teams conversations
• Answer common requests with agentic AI grounded in connected knowledge
• Capture omnichannel requests from email, customer portal, live chat, and API
• Track SLAs and SLOs with live tracking and on-call alerts
• Build and maintain a knowledge base with drafts from resolved conversations
• Run workflow automations and approvals across connected tools

Works with

• Slack
• Microsoft Teams
• Jira
• Linear
• HubSpot
• Salesforce
• Zendesk
• Intercom
• PagerDuty
• Notion

Before you choose

• Pricing shown is for the Pro plan on the annual view, with a five-seat minimum and conversation limits that apply.
• Business and Enterprise plans, including SSO, dedicated hosting, and HIPAA/BAAs, require contacting the company.
• Native integrations are listed as 100+, with custom integrations built with AI, but integrations are not all verified for each plan.

Listed under

• Support
• Help desk
• AI agents
• Helpdesk
• Itsm
• Knowledge base
• Microsoft teams
• Slack

Get started

No self-serve signup; book a demo to access the trial.

1. Book a demo with the Unthread team to review your support channels and workflows.
2. Start the 14-day trial after the demo to get full platform access.
3. Connect your first Slack or Teams channel for ticket intake, which the company says can go live in under a day.

Pro shows a starting price of $85 per agent per month with a five-seat minimum and conversation limits. Contracts can be monthly, annual, or multi-year. The 14-day trial is time-limited and is not a permanent free tier.

14-day free trial.

Source: unthread.io/pricing, checked 29 Oct 2026. Prices can change; check before you buy.

Sources for this overview

Product pages, documentation, and pricing checked 29 Oct 2026. Each source supports part of the overview; availability and prices can change.

• Unthread ↗unthread.io
• Book a demo | Unthread ↗unthread.io
• Pricing | Unthread ↗unthread.io

Company website

unthread.io: product, pricing and policy pages

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Human review

Checked by a person

manual_review

Last checked 29 Oct 2026. Every field keeps its source and date; unknown means we couldn’t confirm it.