Results for “quality scoring”

14 tools in Support · Updated 2 Nov 2026

“quality scoring”Support › Voice and phone agentsShowing 14 tools

Customer Experience Insightsby GoogleAnalyzes contact center conversations to surface quality, intent and performance insights.Pay as you go
CallMinerby CallMinerConversation intelligence and virtual agents for customer experience teamsContact sales
Sanasby SanasReal-time speech AI for accent, language, and audio enhancementUnknown
Invocaby InvocaAI agents and conversation analytics that turn phone, text, and web leads into tracked revenue.Contact sales
Regalby Regal.AIVoice AI agents for enterprise contact centersContact sales
Ellipsis Healthby Ellipsis HealthAI care management calls for health plans and health systemsContact sales
Zoom Virtual Agentby ZoomConversational AI for customer support calls, chat, reception and IT helpContact sales
Conversation Intelligenceby TwilioReal-time analysis of voice and messaging conversations for agents and workflowsUnknown
Talkdesk Customer Experience Automationby TalkdeskMulti-agent AI platform for automating customer experience workflowsContact sales
Smith.ai AI Receptionistby Smith.aiAI receptionist that answers, screens, and books calls, with optional live human agents.Freemium
Dynamics 365 Contact Centerby MicrosoftCloud contact center with CRM-connected AI agents for voice and digital channels$110/user/mo
Krisp for Call Centersby KrispReal-time voice AI layer for call center agents: noise removal, accent conversion, translation, analytics and voice security.$15/user/moFree trial
Cresta Conversation Intelligenceby CrestaAnalyze human and AI agent conversations to find what drives CX outcomesContact sales
Cresta Agentic Assistby CrestaReal-time AI guidance and knowledge for human customer service agentsContact sales