Results for “case intelligence”

27 tools in this category · Updated 2 Nov 2026

“case intelligence”SupportShowing 27 tools

Staircase AIby GainsightCustomer conversation intelligence for churn risk and expansion signals, with MCP accessContact sales
Conversation Intelligenceby TwilioReal-time analysis of voice and messaging conversations for agents and workflowsUnknown
Cresta Conversation Intelligenceby CrestaAnalyze human and AI agent conversations to find what drives CX outcomesContact sales
CallMinerby CallMinerConversation intelligence and virtual agents for customer experience teamsContact sales
Kommunicate AIby KommunicateResolve support requests with AI and transfer uncertain cases to people$40+/moFree trial
Replicantby ReplicantAI agents that resolve customer service calls, SMS, and chat.Contact sales
SearchUnifyby SearchUnifyPurpose-built AI support agents grounded in enterprise knowledgeContact sales
Ada AI Agentby AdaEnterprise AI customer service agents across voice, messaging, and emailContact sales
LivePerson Syntrixby LivePersonSimulate customer conversations to test AI agents and train live agents before launch.Contact sales
Gradient Labsby Gradient LabsAI agents for customer operations in financial servicesPay as you go
Anyreach Coreby AnyreachOmnichannel agentic AI for BPO customer operations, with human experts behind it.Contact sales
Sanasby SanasReal-time speech AI for accent, language, and audio enhancementUnknown
boost.aiby Boost.aiEnterprise conversational AI platform for regulated industriesContact sales
eGain AI Knowledge Hubby eGainTrusted knowledge foundation for enterprise AI and customer service automation$25/user/mo
Eva by Openstream.aiby Openstream.aiEnterprise platform for multimodal conversational AI agents and virtual assistants.Contact sales
Shelfby ShelfEnterprise knowledge foundation that makes documents AI-readyContact sales
Regalby Regal.AIVoice AI agents for enterprise contact centersContact sales
KMS Lighthouseby KMS LighthouseGoverned enterprise knowledge base that serves approved, cited answers to staff, customers, and AI agents.Contact sales
Ellipsis Healthby Ellipsis HealthAI care management calls for health plans and health systemsContact sales
Talkdesk Customer Experience Automationby TalkdeskMulti-agent AI platform for automating customer experience workflowsContact sales
Siena Customer Service Agentby Siena AIHandle commerce support and customer engagement with shared AI context$750+/mo
PolyAI Agent Builderby PolyAIBuild and deploy voice dialog agents from natural-language descriptions or code.Pay as you go
Parloa AI Agent Management Platform (AMP)by ParloaEnterprise platform for building and running customer service AI agentsContact sales
Aircall AI Voice Agentby AircallAI phone agent that answers, qualifies, and routes calls inside Aircall's phone systemPay as you go